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Technical and functional
Atlassian support

The support you need, when you need it

Support for the Atlassian suite and Marketplace apps

We provide support for all versions of Jira Software, Jira Service Desk, Jira Core, Confluence, Bitbucket, Bamboo, Hipchat, Crowd and Marketplace apps. Our team is likewise able to administer excellent support for your scripts and customized developments.

Delegate the administration of your Atlassian tools

We are by your side to make your instances work for you. Beyond managing the unexpected, we assist with your general administration questions, creating users, configuring your workflows - or whatever else you need.

Numerous support channels to answer all your questions

You won't need to worry about how to get in touch. Our Jira support portal is available for you to submit your questions. In order to respond as efficiently as possible, we offer a large variety of support channels: A telephone hotline, email, Hipchat and screen sharing.

Compare our support offers
and find the right fit

StandardEnterpriseUnlimited EssentialUnlimited AdvancedUnlimited Critical
What is included
SLAs on non-blocker issues16h8h16h8h4h
SLAs on blocker issues8h4h8h4h2h
Support portal
Email support
Chat support (Hipchat)
Screen sharing sessions
Remote tools administration
Service catalog
Knowledge base
Monthly usage report
Time coverage10/510/510/510/510/5
24/5 coverage
Additional contacts

Discovery offer

Not sure you're ready to commit to a long-term contract?
Designed for new clients, our Discovery Offer allows you give our support a test drive.
It consists of 10 hours of Standard Support or Enterprise support (which can not be renewed).

Contact us
+ number of current
support centers
across the globe
+ number of resolved tickets on average per month
Averil F.

Making Jira work:
Valiantys Support guides System C Healthcare

"In just one year our Jira deployment has grown to become enterprise-wide, and the range of services available through Valiantys support has allowed us to continue to grow. We can access emergency trouble shooting, advice and assistance with administrative tasks to ensure a stable and high performing platform for our 24/7 healthcare customer base."

Averil F.
Jira Application Lifecycle Manager
System C Healthcare

Need guidance from Atlassian Experts?

Learn more about our support


Valiantys support: behind the scenes

Discover our tools, methodologies and organisational structure

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