We provide support for all versions of Jira Software, Jira Service Desk, Jira Core, Confluence, Bitbucket, Bamboo, Crowd and Marketplace apps. Our team is likewise able to administer excellent support for your scripts and customized developments.
We are by your side to make your instances work for you. Beyond managing the unexpected, we assist with your general administration questions, creating users, configuring your workflows - or whatever else you need.
You won't need to worry about how to get in touch. Our Jira support portal is available for you to submit your questions. In order to respond as efficiently as possible, we offer a large variety of support channels: A telephone hotline, email, Hipchat and screen sharing.
|Type of option||Hour packages||Unlimited|
|SLA response time|
|Incidents - S1: Production Application Down||4h||2h||4h||2h||1h|
|Incidents - S2: Serious Degradation||6h||4h||6h||4h||2h|
|Incidents - S3: Moderate Impact||8h||6h||8h||6h||3h|
|Incidents - S4: Limited Impact||16h||8h||16h||8h||4h|
|Assistance - Blocker issues||8h||4h||8h||4h||2h|
|Assistance - Non-blocker issues||16h||8h||16h||8h||4h|
|Chat and phone support|
|Screen sharing sessions|
|Remote tools administration|
|Personalized client portal|
|Standard coverage (extendable as an additional option)||Monday to Friday from 8am to 6pm in the time zone defined within your support contract.|
|Additional named contacts|
Not sure you're ready to commit to a long-term contract?
Designed for new clients, our Discovery Offer allows you give our support a test drive.
It consists of 10 hours of Standard Support or Enterprise support (which can not be renewed).
"In just one year our Jira deployment has grown to become enterprise-wide, and the range of services available through Valiantys support has allowed us to continue to grow. We can access emergency trouble shooting, advice and assistance with administrative tasks to ensure a stable and high performing platform for our 24/7 healthcare customer base."
Jira Application Lifecycle Manager
System C Healthcare