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Technical and functional
Atlassian support

The support you need, when you need it


Support for the Atlassian suite and Marketplace apps

We provide support for all versions of Jira Software, Jira Service Desk, Jira Core, Confluence, Bitbucket, Bamboo, Crowd and Marketplace apps. Our team is likewise able to administer excellent support for your scripts and customized developments.

Delegate the administration of your Atlassian tools

We are by your side to make your instances work for you. Beyond managing the unexpected, we assist with your general administration questions, creating users, configuring your workflows - or whatever else you need.


Numerous support channels to answer all your questions

You won't need to worry about how to get in touch. Our Jira support portal is available for you to submit your questions. In order to respond as efficiently as possible, we offer a large variety of support channels: A telephone hotline, email, Hipchat and screen sharing.

Compare our support offers
and find the right fit

StandardEnterpriseEssentialAdvancedCritical
SLA response time
Incidents - S1: Production Application Down4h2h4h2h1h
Incidents - S2: Serious Degradation6h4h6h4h2h
Incidents - S3: Moderate Impact8h6h8h6h3h
Incidents - S4: Limited Impact16h8h16h8h4h
Assistance - Blocker issues8h4h8h4h2h
Assistance - Non-blocker issues16h8h16h8h4h
Services
Support portal
Email Support
Chat and phone support
Screen sharing sessions
Remote tools administration
Personalized client portal
Knowledge base
Named contacts356810
Standard coverage (extendable as an additional option)Monday to Friday from 8am to 6pm in the time zone defined within your support contract.
Options
24/5 coverage
Additional named contacts

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Discovery offer

Not sure you're ready to commit to a long-term contract?
Designed for new clients, our Discovery Offer allows you give our support a test drive.
It consists of 10 hours of Standard Support or Enterprise support (which can not be renewed).

Contact us
+ number of current
contracts
support centers
across the globe
+ number of resolved tickets on average per month
Averil F.

Making Jira work:
Valiantys Support guides System C Healthcare

"In just one year our Jira deployment has grown to become enterprise-wide, and the range of services available through Valiantys support has allowed us to continue to grow. We can access emergency trouble shooting, advice and assistance with administrative tasks to ensure a stable and high performing platform for our 24/7 healthcare customer base."


Averil F.
Jira Application Lifecycle Manager
System C Healthcare

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