Valiantys leads the way in Atlassian-dedicated consulting services across the globe. We accelerate our customers’ business transformations using leading Agile methods and tools to build collaborative, high-velocity teams.
Transforming teamwork with Atlassian tools
Valiantys has grown alongside Atlassian and contributed to its ecosystem since 2006. We built the first version of Jira Service Management and we have been on the Atlassian Partner Advisory Council for a decade.
With this pedigree, we offer unparalleled technical expertise and experience in transforming how teams work together. We support our customers at every stage of their journeys, helping them bridge the gap between adopting Atlassian tools and embedding modern Agile practices across their organizations.
We value open, two-way communication between coworkers, clients, and partners. We believe that being true to oneself, saying what you mean, and openly sharing knowledge is the key to trust and mutually enriching relationships.
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Never Stand Still
At Valiantys, we are forever evolving, and always eager to improve ourselves and question assumptions. We encourage our staff to be creative, hungry to explore new possibilities, and free to go beyond the expected.
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Be Mindful of What Matters
As people, we are down-to-earth and pragmatic, striving for efficiency in everything we do. While we’re committed to working in an Agile way, we approach each and every task with consistency and rigor.
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Make Every Interaction Remarkable
Our view of customers is uncomplicated, and our goal is simple. Whether they’re a coworker, partner, or an end-user, we want everyone who interacts with us to have an awesome experience.
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Share and Take Part
We create, deliver, grow, and celebrate as one team. We are always open to helping each other and sharing — whether it’s our knowledge, ideas, experience, or socializing after work.
Valiantys has grown alongside Atlassian and contributed to its ecosystem since 2006. We built the first version of Jira Service Management and we have been on the Atlassian Partner Advisory Council for a decade.
We were so successful at building apps for Jira and Confluence that we spun off a new company called Elements. In fact, Atlassian acquired one of our apps, VertygoSLA, in 2013 to use as the foundation of Jira Service Management.
Through programs such as ‘Caring for Change’, we give back to local communities in a meaningful way — such as offering complimentary Atlassian training to charities. Here at Valiantys, we are conducting an annual greenhouse gas emission assessment to reduce carbon footprint and an annual Environmental, Social, and Governance audit of our company. We are also actively working towards receiving B Corp certification in 2025.
This client had been using ServiceNow as its central ITSM platform for several years, but the platform required a continuous and significant investment in day-to-day maintenance. Following a tendering exercise, Jira Service Management was selected as the new ITSM platform.
How IHK Berlin simplified their processes, made knowledge accessible and improved their service quality at the same time.
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As part of its digitization strategy, the Berlin Chamber of Commerce and Industry has established efficient business processes for internal service areas and mapped them digitally in order to free up space for core tasks.
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The switch to the Jira Service Desk with Riada Insight as CMDB / Asset Management has led to simpler and more comprehensible support as well as cross-departmental exchange.
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An agile approach and a well-coordinated project team were crucial for the successful implementation of the project with positive customer feedback.
The Daily Telegraph is the UK’s number one news brand. The Telegraph had previously outsourced all of its IT service management. In order to tackle the problem, the company decided to move its IT operations and service desk in-house with the help of Valiantys.
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IT and software development teams are now able to collaborate more often and solve problems faster
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Self-service knowledge base where employees can search and find solutions to frequently raised issues
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IT team improved its time to resolution by 66%, reduced call-waiting time by 50%, and increased customer satisfaction by 140%
This Fortune 500 electronics company needed increased team collaboration, visibility across projects and teams, and the ability to build comparable reporting whilst having a secure, up-to-date infrastructure. The way to revitalize its teams was by consolidating Atlassian instances and migrating to the cloud.
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15% operational savings, 20% increase in team efficiency, and more
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Better reporting for the management team to drive the right decisions
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Improved performance across the business
We brought two complete Jira worlds together for our customer’s engineering support team managing Atlassian tools used by the developers in Germany and other countries.
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Collaboration between teams worldwide was prevented by separate Jira servers.
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The project required a complex merger of 60 projects with minimal impact on the development teams.
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Valiantys contributed to the successful merging and improvement of the own Jira project competence through a detailed analysis.
We are on a mission to improve teamwork through the best technology and work practices. We’re not just coworkers, we’re partners and collaborators who strive to unleash the potential of every individual to succeed. Together, we aim to:
