Atlassian product
Home>Services>Jira Service Management

Jira Service Management

Modern, flexible, affordable, collaborative, powerful ITSM, natively integrated with Jira for end-to-end DevOps process integration.

Whether you’re just getting started, or looking to switch to a more fast, flexible ITSM solution, Jira Service Management comes with the features you need to unlock your teams.
Jira Service Management screenshot

Everything teams need to deliver value fast

Deliver: Great service experiences fast - without the complexity of traditional ITSM solutions.
Self-serve: Connect workflows to your knowledge base to handle more pass-through tickets and use your team's skills for serious issues.
Connect: Track work across the enterprise through an open, collaborative platform.
Manage: Requests, Incidents, Problems, Changes, Assets. Jira Service Management does it all, on a unified platform.
Adapt: Use out-of-the-box ITIL best practices and adapt them to the way you want your teams to work.
Integrate: Leverage Jira Service Management's deep integration with Jira Software, Confluence, Opsgenie and Statuspage to fill the gap between Dev and Ops.

Jira Service Management services with Valiantys

Jira Service Management Implementation

Achieve faster time-to-value on your Jira Service Management investment with our outcome-focused implementation services. Read more

Jira Service Management Training and coaching

With a variety of public, private, remote, and customized training courses, Valiantys helps you to leverage the full potential of Jira Service Management. Read more

Jira Service Management Migration

Whether you want to move from another application or migrate your Jira Service Management to a new infrastructure, we can help you. Read more

Jira Service Management Consolidation

Streamline governance, improve collaboration, and cut maintenance costs. Read more

Jira Service Management Governance

Ensure your Jira Service Management, Confluence, and Atlassian solutions are always supporting your business requirements. Read more

Jira Service Management Licence Management

Optimize your investment in Jira Service Management and Atlassian products. Read more

100% focused on Atlassian and your success

  • Valiantys fast

    Industry Solutions, Templates, and Accelerators

    Our broad library of pre-packaged and ready-to-use solutions will help accelerate the time-to-value of your Jira Service Management solution.

  • Valiantys worldwide

    Global reach

    With a staff of 400 experts all over the world, we have the bandwidth to support your most ambitious and complex projects.

  • Valiantys chat

    End to end customer care

    After go-live, hypercare and Managed Services ensure optimal tool adoption, ROI, and user satisfaction.

  • atlassian-partner

    Ask Atlassian

    They awarded us Partner of the Year 12 times, including Enterprise Services Partner of the Year in 2021 and Cloud Solutions Partner of the Year in 2022.

Capital Markets Powerhouse Makes the Transition from ServiceNow to Jira Service Management in Just 2 Months.

This client had been using ServiceNow as its central ITSM platform for several years, but the platform required a continuous and significant investment in day-to-day maintenance. Following a tendering exercise, Jira Service Management was selected as the new ITSM platform.

  • check_circle 80% Reduction in Costs
  • check_circle High user satisfactionŠ
  • check_circle A scalable platform
Read more
chamber of commerce

ITIL Service Desk introduced to the Berlin Chamber of Commerce and Industry (IHK)

How IHK Berlin simplified their processes, made knowledge accessible and improved their service quality at the same time.

  • check_circle As part of its digitization strategy, the Berlin Chamber of Commerce and Industry has established efficient business processes for internal service areas and mapped them digitally in order to free up space for core tasks.
  • check_circle The switch to the Jira Service Desk with Riada Insight as CMDB / Asset Management has led to simpler and more comprehensible support as well as cross-departmental exchange.
  • check_circle An agile approach and a well-coordinated project team were crucial for the successful implementation of the project with positive customer feedback.
Read more

Helping The Daily Telegraph reach 2.1 million viewers every day with Jira

The Daily Telegraph is the UK’s number one news brand. The Telegraph had previously outsourced all of its IT service management. In order to tackle the problem, the company decided to move its IT operations and service desk in-house with the help of Valiantys.

  • check_circle IT and software development teams are now able to collaborate more often and solve problems faster
  • check_circle Self-service knowledge base where employees can search and find solutions to frequently raised issues
  • check_circle IT team improved its time to resolution by 66%, reduced call-waiting time by 50%, and increased customer satisfaction by 140%
Read more
design

Collaboration, Discipline and a whole lot of Atlassian

Valiantys streamlines administrative challenges at Neugelb with Atlassian tools.

  • check_circle Centralized tool needed for better project management, HR management, travel expense reporting and hiring processes.
  • check_circle Jira Service Desk enables fast candidate registration, secure employee database and integration with other tools.
  • check_circle Collaboration between Neugelb and Valiantys was a resounding success thanks to independence and focus on real user needs
Read more
Banking

Solarisbank and Atlassian

How Solarisbank is reshaping financial services with the structure, speed, and visibility of Atlassian tools
  • check_circle Solarisbank adopted Atlassian tools for communication, documentation, and development, leading to better collaboration and productivity.
  • check_circle Atlassian tools provided a centralized and efficient system that helped Solarisbank comply with strict finance industry regulations.
  • check_circle By partnering with Valiantys, Solarisbank ensured successful Atlassian tool implementation and ongoing management to maximize benefits.
Read more
Yale Customer story

"With Jira Service Management, the average response time has decreased by 66% and time to resolution has decreased by 57%"

Yale School of Management,

The right deployment for you

Related resources

View all resources
View all resources