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Jira Service Management

Modern, flexible, affordable, collaborative, powerful ITSM, natively integrated with Jira for end-to-end DevOps process integration.

Atlassian Jira Service Management screenshot

Everything teams need to deliver value fast

Whether you’re just getting started, or looking to switch to a more fast, flexible ITSM solution, Jira Service Management comes with the features you need to unlock your teams.

Atlassian Jira Service Management screenshot
  • Deliver: Great service experiences fast - without the complexity of traditional ITSM solutions.
  • Self-serve: Connect workflows to your knowledge base to handle more pass-through tickets and use your team's skills for serious issues.
  • Connect: Track work across the enterprise through an open, collaborative platform.
  • Manage: Requests, Incidents, Problems, Changes, Assets. Jira Service Management does it all, on a unified platform.
  • Adapt: Use out-of-the-box ITIL best practices and adapt them to the way you want your teams to work.
  • Integrate: Leverage Jira Service Management's deep integration with Jira Software, Confluence, Opsgenie and Statuspage to fill the gap between Dev and Ops.

100% focused on Atlassian and your success

  • Valiantys fast

    Industry Solutions, Templates, and Accelerators

    Our broad library of pre-packaged and ready-to-use solutions will help accelerate the time-to-value of your Jira Service Management solution.

  • Valiantys worldwide

    Global reach

    With a staff of 200+ all over the world, we have the bandwidth to support your most ambitious and complex projects.

  • Valiantys chat

    End to end customer care

    After go-live, hypercare and Managed Services ensure optimal tool adoption, ROI, and user satisfaction.

  • atlassian-partner

    Ask Atlassian

    They awarded us Partner Of The Year 6 times, including Service Partner Of The Year in 2019

The right deployment for you

  • Atlassian Cloud

  • Data Center

  • Valiantys Cloud Hosting

With Jira Service Management, the average response time has decreased by 66% and time to resolution has decreased by 57%

Yale School of Management

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