Training services

This training course will teach you the underlying concepts of eazyBI, such as data source connection, eazyBI accounts, cubes, and calculated measures. You will learn how to build your own reports, and will thus have the unique opportunity of receiving advice and learning best practices from our experienced trainer. In a private, on-site training context, the contents of this course can be adapted to your specific needs.

Xray for Jira is an application developed by XpandIT and is used to organize testing activities in Jira by providing the concepts of tests, test campaigns, and requirements. Tests and test campaigns are issue types in Jira; with Xray, you can identify certain types of existing issues as requirements. Learn to use Xray extensions to enable yourself to carry out tests and monitor them directly in Jira.

You will learn how to use the app to log time, approve timesheets, create reports, utilize Tempo Teams and Tempo Accounts, and customize the app to meet your organization’s unique needs.  You will also learn how other Tempo apps like Planner and Budgets integrate with Timesheets. In a private, on-site training context, the contents of this course can be adapted to your specific needs.

Attendees will engage in discussion around the delicate balance between autonomy for teams and the benefits around best practices consistently applied, and learn how to establish guardrails that promote scalability.

Attendees practice the basics of page editing before increasing their comfort level with time-saving features like Macros, Templates, and powerful Atlassian integrations. This class is publicly taught in both Atlassian cloud and Data Center environments.

Discover Agile roadmaps based on your Jira data, how you can allocate resources and manage capacities, real-time forecasts, dynamic reports and all the other features of the Advanced Roadmaps app.

Attendees will engage in discussion around the delicate balance between autonomy for teams and the benefits around best practices consistently applied, and learn how to establish guardrails that promote scalability.

Attendees will practice creating, updating, and visualizing Jira issues, as well as leveraging the integration between Jira and Confluence for effortless reporting.

Attendees practice all of the elements required to create projects that work for teams upon a robust and easy to maintain Jira foundation. This class is publicly taught in both Atlassian cloud and Data Center environments.

Explore the optimal structure of Jira for Jira Align, how users interact with both tools, included visualizations, and what it takes to implement Jira Align. This class is publicly taught in an Atlassian cloud environment.

Attendees will practice setting up on-call schedules and escalations, configure tool integrations, and learn Opsgenie best practices.

Attendees practice project and portal setup and customization, configuring ITSM features such as service, change, incident, and problem management, and using popular automations. Additionally, this class will introduce Assets, Opsgenie, and Statuspage.

Our training course delves into customer portal and agent functions, empowering your team to elevate service productivity and improve customer satisfaction. See how Atlassian Intelligence can be used to help meet SLAs. Master the tools of knowledge management and approval flows to manage requests efficiently and strengthen your service desk’s performance.

Designed for service desk administrators and agents who are considering or adopting Jira Service Management for their ITSM platform solution, attendees will set up a service desk with service requests, change management, incident management, and problem management. Additionally, attendees will learn how to configure and integrate Assets (Atlassian’s asset and configuration management tool) and Opsgenie (alerts and on-call scheduling).

This class is best suited for individuals with experience in basic Jira and Jira Service Management administration (covered in our Jira Boot Camp and Jira Service Management Boot Camp offerings).

Attendees will practice setting up on-call schedules and escalations, configure tool integrations, and learn Opsgenie best practices.

Attendees will learn about the foundations of Agile as well as practice the concepts in interactive group activities.

Leading SAFe® offers you an introduction to the foundations of SAFe®, and provides the principles and practices to confidently drive your Lean-Agile transformation.The course and resulting certification offer the guidance and tools to build a culture of resiliency and a shared language that engages employees and focuses on customers so that organizations can work with agility at scale.

The SAFe® Product Owner and SAFe® Product Manager (POPM) course covers the tactical responsibilities of these roles in the Agile Release Train (ART). The course and resulting certification give you the guidance and tools to work effectively in remote environments with distributed teams.

If you want to become a certified scrum master with the skills to help leading companies succeed with Agile and scrum, the SAFe® Scrum Master course is for you. Learn how scrum masters empower and lead Agile teams. Understand how to facilitate Agile events like iteration planning, team sync, and iteration retrospectives. And discover how to help teams plan and complete their work using SAFe® Scrum and SAFe® Kanban. You’ll also learn the principles of servant leadership, so you can help develop high-performing, engaged, continuously improving teams in your organization.

The Lean Portfolio Management course helps executives, project management officers (PMOs), and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. The LPM course provides the guidance and tools attendees need to work effectively in remote environments with distributed teams. You’ll learn how to connect portfolio strategy and initiatives to the agility planning and execution of work, how to integrate feedback from participatory budgeting, and how to adapt to change while maintaining your funding vision and roadmap.

The course also gives you the guidance and tools to work effectively in remote environments with distributed teams. Get the most out of your learning experience by taking it in context with your team and other teams on your ART. SAFe for Teams will teach you how to plan and execute work, how to apply Scaled Agile Framework® and Agile principles, and how to continuously improve. Taking Scaled Agile Framework® for Teams gives your team the collective knowledge to collaborate effectively, do the best possible work, and hit the ground running before your next planning event.

The RTE must create the right environment, have the right conversations, facilitate the right meetings, and gather the right people to make decisions based on the right data. In the SAFe® RTE course, you’ll learn to execute SAFe and continuously improve PI Planning and other vital SAFe events. You’ll discover how to coach leaders, teams, and Scrum Masters in new processes and mindsets. And you’ll get the guidance and tools you need to work effectively in remote environments with distributed teams.

Take your leadership skills to the next level. The SAFe® Advanced Scrum Master course will give you the tools to improve your coaching and facilitation skills, avoid common missteps, and encourage relentless improvement. You’ll learn how to apply Lean, Kanban, DevOps, and SAFe principles to improve team and business outcomes. You’ll up-level your facilitation skills for key Agile and SAFe events, whether they’re in person or across teams and time zones. And you’ll discover how communities of practice can support continuous improvement.

The SAFe® DevOps course helps people in technical, non-technical, and leadership roles optimize their development value stream from end to end. Take this course with your entire cross-functional team to map your current value stream from concept to cash. Design a Continuous Delivery Pipeline that’s relevant to your business. And get the guidance and tools you need to work effectively in remote environments with distributed teams.

In the SAFe® for Architects course, you’ll get the context to align architecture with business value. You’ll understand how system, solution, and enterprise architects collaboratively deliver architectural solutions. And you’ll get the guidance and tools you need to work effectively in remote environments with distributed teams.

In the Agile Product Management course, you’ll explore how to use design thinking to put your customers at the center and create products that are desirable, feasible, and sustainable. You’ll discover how continuous exploration fuels innovation. And you’ll explore how to define a vision, strategy, and roadmap to satisfy existing customers and attract new ones.

The Agile Software Engineering course will give you and your team the knowledge and tools to apply and build a test-first technical infrastructure. You’ll learn how to detail, model, design, implement, verify, and validate stories in a Scaled Agile Framework® (SAFe) continuous delivery pipeline, and how to use automated testing. You’ll also develop a foundational understanding of Lean, Agile, and DevOps principles to apply in everyday practices.

This hands-on workshop empowers you to navigate the AI landscape within the Atlassian ecosystem, providing insights into future developments. Stay ahead, ensuring secure, compliant, and ethical AI implementation. Elevate your proficiency in Atlassian Intelligence, transforming your approach to collaboration and innovation.

1. Introduction to Atlassian Intelligence
   • Overview of Atlassian’s AI vision
   • How Rovo fits into your ecosystem
   • Understanding the power of prompting
2. Rovo Showcase: Working Examples in Action
   • Demonstration of real-world use cases and AI-powered solutions
   • Use case walk-throughs by industry or function
   • Live Q&A and discussion on applicability
3. Rovo Foundations
   • Unified Search: configuration, scope control, and user enablement
   • Rovo Chat: real-time information access and prompt techniques
   • Rovo Agents: what they are, how they help, and real-world examples
   • Callout: Rovo Agents vs. Virtual Agents — key differences, capabilities, and roles
4. Connectors, MCP Servers, and Data Access
   • Setting up Connectors to external tools and databases
   • Understanding MCP Servers: role, use cases, and when to choose them over connectors
   • Data privacy, governance, and AI security best practices
   • Access behavior: what Rovo sees, stores, and how to manage it
5. Reusable and Configurable Agents
   • Designing reusable agents for repeatable processes
   • Configuring agents for team-specific or context-specific use
   • Strategies for governance and lifecycle management
6. Forge-Powered Agents and Custom Development
   • Introduction to Forge as an extensibility platform
   • Building your own Rovo Agents with Forge
   • Examples of custom logic, workflows, and integrations
7. Rovo Marketplace
   • Overview of the Atlassian Rovo Marketplace
   • Discovering and deploying prebuilt agents
   • Evaluating and contributing custom solutions
8. Implementation Planning and Ownership
   • Building your deployment and rollout roadmap
   • Assigning roles: champions, admins, builders, and testers
   • Planning for growth: integrations, metrics, and AI governance

• Coming Soon: Studio and Rovo

Whether you are a project manager, developer, IT professional, or business analyst, this course provides a deep dive into utilizing Atlassian Analytics to gain holistic insights into project management, development cycles, IT service management, and more. Participants will learn to create custom analyses, visualize data, and collaborate efficiently using Atlassian Analytics.

During this interactive Lunch n’ Learn your team will grasp the basic improvisational skills needed to participate in our game-based roleplaying sessions that improve trust, engagement, and productivity. The Lunch n’ Learn focuses on light risk-taking and builds a foundation of trust between participants while providing context on the goals and background of our method. The session prepares participants to roleplay and allows everyone to ask questions about what is involved and expected of them. Our Lunch n’ Learns can accommodate up to 50 people and we are happy to meet with you and discuss any questions you have before scheduling your Lunch n’ Learn. This session can be done virtually and is an excellent fit for remote companies! Our Lunch n’ Learn is free, at this point, your biggest cost is your own time.

Participants embark on a creative storytelling project guided by an experienced facilitator over a series of short, immersive sessions that improve trust, engagement, and productivity. Participants flex their quick thinking, communication, and critical thinking muscles in an imaginary scenario providing a testing ground for honing communication skills and improving interactions. The series focuses on training their listening, empathy, trust, and ability to handle conflict. The results are subtle but profound: deepened relationships and key skills for collaboration. We designed this package for groups of 4 to 6 participants engaged in 4 to 8 one-hour sessions. These sessions are exclusively virtual and are an excellent fit for remote teams! Cost: $350 per session

This workshop focuses on having engaging and open conversations about who we are. During the workshop, we aim to build understanding for ourselves and others and use that understanding to improve our performance. How does it work? Before the workshop, all participants take a personality test but do not receive the results. During the first half of the workshop, they are led through a discussion of the theory behind the different Myers-Briggs types, while being asked to reflect on how those types apply to themselves. After this discussion, participants receive their test results, choose the type that suits them best, and reflect on their strengths and weaknesses. Lastly, in small groups of immediate colleagues, they will discuss what they have learned about their personalities and how best to leverage them as a team. This half-day workshop can be done virtually or in person, for groups of up to 100 individuals.

Class starts with the basic Angular features then quickly increase in depth. We adjust the agenda to make the most of the time available to meet student needs.

We’ll study example applications in-depth and have extensive conversations about trade-offs, risk, best practices, and Nx.

Together, we’ll overcome your application challenges: overly complex lifecycle management, unreliable data loading, troubles with reuse, and more.

In this 1-hour webinar, join us as we unravel the potential of Atlassian Intelligence within the Cloud, empowering beginners to harness the true essence of AI for enhanced productivity.

Explore real-world solutions that you can use to maximize your team’s collaboration.

Explore tool functionality at each enterprise layer, see how it connects team execution through enterprise strategy, and learn what to expect in an implementation.

Explore basic tool features such as customer portals, SLAs, queues, request types, and knowledge bases, as well as real-life use cases built for our clients.

Observe case studies for incident management, change management, and asset management, using Opsgenie, Bitbucket, Statuspage, and Assets in collaboration with Jira Service Management. This webinar builds on our Jira Service Management fundamentals webinar, which focuses on the basic Jira Service Management platform.

In this 1-hour webinar, Atlassian Certified Experts demonstrate a variety of tools (Jira Work Management, Jira Software, Jira Service Management, Confluence, Trello), as well as custom solutions for clients, showing how they can bring visibility to your work, standardize processes, and provide effortless reporting in your organization.

Explore Advanced Roadmaps, Jira Align, etc.- to help you discover which solution is right for your organization.

We will discuss governance for database cleanup, migration to cloud services, different roles people play in your Atlassian ecosystem, and successful scalable growth. The webinar will also include a brief tutorial on how to use Confluence and Jira for building an open governance platform.