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About the session
The majority of Service Management portals are created by non-IT teams. Before anyone started mentioning the phrase enterprise service management, digital transformation, or business transformation, we noticed clients using the likes of Atlassian Jira Service Management for HR, facilities, marketing, and more.
In this session, we:
- Identified key elements that you could use to make your engagement with business teams actually work
- Guided others to emphasize customer value
- Focused on the three most important capabilities of your tool to help teams deliver the most value
Deploying your service management tool to business teams was no small feat. We walked through real use cases that sympathetically showed how you could help your business teams take advantage of the magic in your tooling.
About the speaker
Erin Collins – Global Head of ITSM
With a remarkable career spanning over two decades in the corporate IT landscape, Erin is an IT Service Management (ITSM) authority. Her wealth of experience, deep understanding of industry trends, and proven track record in working with internal end users make her a valuable asset to our discussion today.