FROM MAPPING THE COMPANY’S PROCESSES TO SHARING THE KNOWLEDGE OF BUSINESS TEAMS
Business process management and mapping tools such as Mega or Harris, wikis or SharePoint (already used in the company) were studied. But it was Confluence that quickly stood out, the only true secure enterprise wiki solution. The project manager explains this choice for the following main reasons:
- Confluence was one of the only open tools that guaranteed data security and confidentiality.
- Connection to the Active Directory was possible and allowed for optimal and non-anonymous user management.
- The tool was very flexible and offered an almost unlimited capacity to adapt to the trades of this industrial company.
- The announced deployment was very fast and the costs were low.
- User-friendliness and intuitiveness were criteria that Confluence largely met.
This company had a very high requirement in terms of time and quality of deployment. Valiantys then accompanied the project manager’s team and deployed this instance in 5 weeks. Our consultants worked according to the Agile and Scrum methodologies to meet this challenge, with a sprint and several iterations per week with the client.
“The Valiantys team was very involved in the project. Their extensive expertise on Confluence and good knowledge of Agility made it possible to meet this internal challenge, which imposed significant time and budget constraints,” says the project manager. Atlassian Marketplace apps, such as Comala Workflows, Gliffy or Scroll PDF Exporter, have been recommended and added to the platform by Valiantys consultants to finalize the total coverage of needs.
The Confluence instance now includes one space per department. This represents more than 45,000 page views per month and 2,500 users. Each department has a process manager, who writes new spaces and updates existing ones.
“No resistance to change was encountered. The 700 employees trained in the use of Confluence were 99.7% satisfied with the platform!”
The adoption of the Confluence application has been so strong that some business users now want to extend it to their own activities. The company then decided to open a new instance to respond to these requests. Since its inception, it has brought together nearly 100 IT architects and developers who collaborate and share their knowledge around DevOps. Almost 6 months and 8 spaces later, the project manager tells us that many employees are also asking to join the platform. Some departments would soon like to use a Confluence & Jira Service Desk solution.