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Making sure your Atlassian tools are available, accessible and optimized is not easy on your own. Let us focus on keeping your tools and your admin team fit for purpose, and focus all your IT resources on your core value streams. Our Managed Services offerings come with all levels of support, from basic to comprehensive and give you flexible access to the largest certified talent pool of Atlassian experts.
Atlassian tools are rarely used in isolation. There are add-ons and marketplace apps, plus integrations, with databases outside the Atlassian ecosystem. Then there are your operating systems, and the physical hardware, be in on-premise, hosted or in Atlassian Cloud. No one person is an expert at everything, that’s why our Managed Services offering draws on the full support and expertise of Valiantys. We keep our knowledge of tools and practices up-to-the minute and in-depth so you don’t have to.
Hand over the support, security patch management, configuration and other maintenance tasks to us so your teams can focus on creating business value.
Incidents may occur but with us behind you, they will happen less often and response times will be faster. Your teams rely on your Atlassian tools being available. We give you the assurance that they will be.
Time to market is everything: with our experts advising you, your teams will be able to use the latest features and apps to innovate faster, gaining a time to market advantage over your competitors.
A critical incident could cost you greatly: missed opportunities, delayed projects, upset customers. When you set up your Atlassian tools, you do the best with what you know, but things change. Updates or events with integrated databases or apps, sudden growth in customer numbers, even geopolitical events can happen suddenly, leaving you feeling unprepared. With Valiantys Managed Services – even at the most basic level of support – you know that if or when the time comes, we will draw on all our experts to respond, adapt and manage change effectively. Rely on us to:
We support and maintain the functional elements of your Atlassian Cloud implementation. As a Managed Services client you gain access to the expertise within our entire global organization. Use service tokens against incidents, service requests or professional services. Packages ranging from third and fourth line support through to a fully outsourced managed service.
Self-hosted applications require constant care and support. We can act as a back-up to your teams or go behind the firewall, handling security, upgrades, incident management and the full spectrum of activities, right through to end user enablement.
Our private cloud solutions are designed in detail to meet your requirements, be they data-residency related, or down to your security policies. When we provide a secure, dedicated and fully-managed platform for your Atlassian tools, it comes with support from our proactive teams, constantly optimizing on your behalf.
Concentrate resources on your core business and let us manage your Atlassian tooling capably and comprehensively. We will ensure that your tooling is continuously tuned to serve your strategy and help you meet your goals. You innovate, and we support you to do your best work, unencumbered by maintaining the platform.
How IHK Berlin simplified their processes, made knowledge accessible and improved their service quality at the same time.
System C is the UK’s leading health and social care software supplier. As well as helping System C to deliver real organizational and cultural change, Valiantys has provided an end-to-end service encompassing implementation, Jira and Confluence training, AWS hosting and support.
PMU started a company-wide Services Management System program, with the aim of improving and standardizing processes within its IT division. Jira Software and Jira Service Management were selected with Valiantys appointed to carry out the implementation.
Generali is one of the top three global insurers. In 2014 Generali deployed Jira Service management, Confluence and a variety of Marketplace apps to build their ITSM solution to improve the structure of Generali’s IT services and increase their added-value within the company.
This company deploys its high-tech products in more than 150 countries in various departments. Their ambition was to move the entire company into a digital cloud-based model and to set up a global knowledge management solution in order to map and share the top 100 processes.