Atlassian Managed Services

Maximum value from your Atlassian tools

Making sure your Atlassian tools are available, accessible and optimized is not easy on your own. Let us focus on keeping your tools and your admin team fit for purpose, and focus all your IT resources on your core value streams. Our Managed Services offerings come with all levels of support, from basic to comprehensive and give you flexible access to the largest certified talent pool of Atlassian experts.

Your tools in our expert hands

Atlassian tools are rarely used in isolation. There are add-ons and marketplace apps, plus integrations, with databases outside the Atlassian ecosystem. Then there are your operating systems, and the physical hardware, be in on-premise, hosted or in Atlassian Cloud. No one person is an expert at everything, that’s why our Managed Services offering draws on the full support and expertise of Valiantys. We keep our knowledge of tools and practices up-to-the minute and in-depth so you don’t have to.


Focus on delivery

Hand over the support, security patch management, configuration and other maintenance tasks to us so your teams can focus on creating business value.


Ensure availability

Incidents may occur but with us behind you, they will happen less often and response times will be faster. Your teams rely on your Atlassian tools being available. We give you the assurance that they will be.


Gain advantage

Time to market is everything: with our experts advising you, your teams will be able to use the latest features and apps to innovate faster, gaining a time to market advantage over your competitors.


Prepared for every eventuality

A critical incident could cost you greatly: missed opportunities, delayed projects, upset customers. When you set up your Atlassian tools, you do the best with what you know, but things change. Updates or events with integrated databases or apps, sudden growth in customer numbers, even geopolitical events can happen suddenly, leaving you feeling unprepared. With Valiantys Managed Services – even at the most basic level of support – you know that if or when the time comes, we will draw on all our experts to respond, adapt and manage change effectively. Rely on us to:

  • Manage complex issues quickly, easily and professionally
  • Foresee challenges and opportunities and advise you on how best to respond
  • Operate in line with your governance policies, keeping your tooling on track with your goals
  • Constantly make the connection between strategy and execution – not just responding, but choosing the right course of action for your organization

Atlassian Partnered and Specialized

Managed Services solutions for all deployment types

Atlassian Cloud

We support and maintain the functional elements of your Atlassian Cloud implementation. As a Managed Services client you gain access to the expertise within our entire global organization. Use service tokens against incidents, service requests or professional services. Packages ranging from third and fourth line support through to a fully outsourced managed service.


Self-hosted applications require constant care and support. We can act as a back-up to your teams or go behind the firewall, handling security, upgrades, incident management and the full spectrum of activities, right through to end user enablement.

Valiantys-Hosted Cloud

Our private cloud solutions are designed in detail to meet your requirements, be they data-residency related, or down to your security policies. When we provide a secure, dedicated and fully-managed platform for your Atlassian tools, it comes with support from our proactive teams, constantly optimizing on your behalf.

Fully Outsourced

Concentrate resources on your core business and let us manage your Atlassian tooling capably and comprehensively. We will ensure that your tooling is continuously tuned to serve your strategy and help you meet your goals. You innovate, and we support you to do your best work, unencumbered by maintaining the platform.

  • Make sure that your Atlassian infrastructure will scale with upcoming needs, budgets stay under control, and leading practices are applied to unlock efficiencies to your business.

    Governance services
    Governance services

Best-in-class managed services

  • Valiantys compliance

    Fully certified

    Our managed services are certified to the highest standards of quality (ISO 9001) and information security (ISO 27001), including HIPAA compliance.

  • Valiantys worldwide

    Global coverage

    With offices in North America, Western Europe, and India, we provide fast, responsive coverage no matter where you are.

  • Atlassian logo

    Unrivalled Atlassian expertise

    We have been 100% Atlassian-focused since 2006 and have more than 400 Atlassian specialists.

  • Valiantys star

    Unbeatable results

    Our managed services are backed by service-level agreements, and we deliver — 97.4% SLA response times, 97% customer satisfaction, and 99.9995% uptime.

  • Valiantys scale

    Robust business continuity

    Our services are backed by a robust business continuity plan with a recovery time objective as low as 30 minutes.

System C customer story

"In just one year our Jira deployment has become enterprise-wide. The range of services available through Valiantys Support has allowed us to keep growing. We can access emergency troubleshooting, advice, and administrative tasks assistance."

Averil F., Atlassian Tooling Expert System C Healthcare

ITIL Service Desk introduced to the Berlin Chamber of Commerce and Industry (IHK)

How IHK Berlin simplified their processes, made knowledge accessible and improved their service quality at the same time.

  • check_circle As part of its digitization strategy, the Berlin Chamber of Commerce and Industry has established efficient business processes for internal service areas and mapped them digitally in order to free up space for core tasks.
  • check_circle The switch to the Jira Service Desk with Riada Insight as CMDB / Asset Management has led to simpler and more comprehensible support as well as cross-departmental exchange.
  • check_circle An agile approach and a well-coordinated project team were crucial for the successful implementation of the project with positive customer feedback.
Read more

Mission impossible made possible: overhauling SystemC’s IT service desk with Valiantys

System C is the UK’s leading health and social care software supplier. As well as helping System C to deliver real organizational and cultural change, Valiantys has provided an end-to-end service encompassing implementation, Jira and Confluence training, AWS hosting and support.

  • check_circle Jira Software boasts a host of features that the team has harnessed to save time and drive productivity
  • check_circle Service desk model can now be replicated across the business as a standard when new companies are acquired
Read more

Transforming IT support request management for Europe’s leading betting operator

PMU started a company-wide Services Management System program, with the aim of improving and standardizing processes within its IT division. Jira Software and Jira Service Management were selected with Valiantys appointed to carry out the implementation.

  • check_circle Jira Software has given the PMU team a clear, centralized vision of all tasks in progress
  • check_circle More time for the internal team to spend on more business critical activities
  • check_circle Around 60 members of staff are now using agile practices to track and manage projects
Read more

A Flexible Service Desk That Scales With The Enterprise’s Needs

Generali is one of the top three global insurers. In 2014 Generali deployed Jira Service management, Confluence and a variety of Marketplace apps to build their ITSM solution to improve the structure of Generali’s IT services and increase their added-value within the company.

  • check_circle Generali can now optimize outsourced activities through automation and closely monitor the services' activity and quality
  • check_circle Jira Service Management platform adapts to the growing number of users
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Read more

Confluence makes the processes of a large industrial company more collaborative

This company deploys its high-tech products in more than 150 countries in various departments. Their ambition was to move the entire company into a digital cloud-based model and to set up a global knowledge management solution in order to map and share the top 100 processes.

  • check_circle Thanks to Confluence, all employees can easily find and develop the company's strategic processes
  • check_circle Adoption of Confluence has been so strong that some business users now want to extend it to their own activities
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Read more

Succeed with Atlassian tools

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