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Delegate your Atlassian tools management

Need help managing and supporting your technology investment? Valiantys leads the way in support and managed services for Atlassian tools.

Meet your IT management challenges

The pressure is on IT teams to innovate at speed with new digital initiatives. But that’s not easy when they have time-consuming IT management and support obligations. Digitechs’ managed services can reduce this burden with flexible offerings to suit your needs.

Innovate at speed

Do your teams spend too much time on support, security patch management, and other maintenance, and not enough on creating business value?

Get help with complex environments

Do your IT teams need more resources and expertise to manage or refresh complex Atlassian environments?

Improve response times

Need to improve the user experience by cutting response times for critical incidents and service requests?

Focus on your opportunities by leaving support to us

Unleash your IT teams by enabling them to focus on strategic digital and business initiatives — the digital services and products your organization needs to take advantage of business opportunities. Digitechs’ experts can help by reducing your IT management burden.

We offer flexible support services for any Atlassian environment, from on-demand hourly packages to outsourced Level 1 support.
Our world-leading Atlassian experts can work with your support teams to resolve even the most complex issues.
We can provide custom management and support services, including help with governance and training.
Our robust hosting platforms will ensure your Atlassian applications are secure and highly available.

Atlassian Partnered and Specialized

Our range of support and managed services

On-demand hourly packages

Access cost-effective, plug-and-play technical expertise for ad hoc support or to augment your existing capacity, billed in 15-minute increments. Read more

Level 2 and 3 support

Gain unlimited access to experts in Jira and other Atlassian tools, creating a second-line support team that coordinates with your own resources. Read more

Full support outsourcing

Fully outsource the support of your Atlassian tools, from Level 1 user support to platform customization. Read more

Custom platform management

Shift to a custom managed services model to suit your enterprise that can include help with governance, training, and large-scale transformations. Read more

Securing your applications

Need help securing your Atlassian applications? We take a security-first approach to managing our platforms. Read more

Make sure that your Atlassian infrastructure will scale with upcoming needs, budgets stay under control, and leading practices are applied to unlock efficiencies to your business.

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Best-in-class managed services

Fully certified

Our managed services are certified to the highest standards of quality (ISO 9001) and information security (ISO 27001), including HIPAA compliance.
Global coverage

With offices in North America, Western Europe, and India, we provide fast, responsive coverage no matter where you are.
Unrivalled Atlassian expertise

We have been 100% Atlassian-focused since 2006 and have more than 400 Atlassian specialists.
Unbeatable results

Our managed services are backed by service-level agreements, and we deliver — 97.4% SLA response times, 97% customer satisfaction, and 99.9995% uptime.
Robust business continuity

Our services are backed by a robust business continuity plan with a recovery time objective as low as 30 minutes.

Our available platforms for your Atlassian tools

Atlassian Cloud

Access the latest versions of Jira and other Atlassian tools from anywhere, with enterprise-grade security, control, analytics, and up to 99.9 percent uptime.

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Valiantys Cloud

Deploy the Data Center editions of Jira and other Atlassian tools in a fully managed Amazon Web Services or Orange Flexible Engine environment — in the location of your choice.

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Atlassian Data Center

Get help managing the Data Center editions of Atlassian applications for increased scale, performance, and availability.

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Organizations that trust our managed services

"In just one year our Jira deployment has become enterprise-wide. The range of services available through Valiantys Support has allowed us to keep growing. We can access emergency troubleshooting, advice, and administrative tasks assistance."

Averil F., Atlassian Tooling Expert System C Healthcare

Mission impossible made possible: overhauling SystemC’s IT service desk with Valiantys

System C is the UK’s leading health and social care software supplier. As well as helping System C to deliver real organizational and cultural change, Valiantys has provided an end-to-end service encompassing implementation, Jira and Confluence training, AWS hosting and support.

check_circle Jira Software boasts a host of features that the team has harnessed to save time and drive productivity
check_circle Service desk model can now be replicated across the business as a standard when new companies are acquired

Transforming IT support request management for Europe’s leading betting operator

PMU started a company-wide Services Management System program, with the aim of improving and standardizing processes within its IT division. Jira Software and Jira Service Management were selected with Valiantys appointed to carry out the implementation.

check_circle Jira Software has given the PMU team a clear, centralized vision of all tasks in progress
check_circle More time for the internal team to spend on more business critical activities
check_circle Around 60 members of staff are now using agile practices to track and manage projects

A Flexible Service Desk That Scales With The Enterprise’s Needs

Generali is one of the top three global insurers. In 2014 Generali deployed Jira Service management, Confluence and a variety of Marketplace apps to build their ITSM solution to improve the structure of Generali’s IT services and increase their added-value within the company.

check_circle Generali can now optimize outsourced activities through automation and closely monitor the services' activity and quality
check_circle Jira Service Management platform adapts to the growing number of users
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Confluence makes the processes of a large industrial company more collaborative

This company deploys its high-tech products in more than 150 countries in various departments. Their ambition was to move the entire company into a digital cloud-based model and to set up a global knowledge management solution in order to map and share the top 100 processes.

check_circle Thanks to Confluence, all employees can easily find and develop the company's strategic processes
check_circle Adoption of Confluence has been so strong that some business users now want to extend it to their own activities
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Bitbucket

Build, test, and deploy with unlimited space with Bitbucket. One tool for all your professional needs from code to deployment.
Confluence

The collaborative workspace where teams and knowledge meet. Everything you need to create and manage content simply and collaboratively.
Jira Align

Succeed with large-scale Agile transformations and gain unprecedented visibility of all your projects with the only platform that’s purpose-built for SAFe.
Jira Software

Unlock your teams’ full potential with Atlassian’s industry-leading project- and issue-tracking tool that’s designed for Agile teams.
Jira Work Management

Bring Jira’s power and ease-of-use to all business teams and enable them to collaborate, align, and deliver results, all in one place.
Jira Service Management

Modern, flexible, affordable, collaborative, powerful ITSM, natively integrated with Jira for end-to-end DevOps process integration.
Opsgenie

The Fastest Growing Solution for Alerting & Incident Management. Notify the right people at the right time.
Trello

All-in-one fun and visual project management tool, to get personal and collaborative work done.