Accelerate your ITSM transformation with Jira Service Desk

Need a cost-effective, ITIL compliant, ITSM solution, integrated with Jira for DevOps, that can scale with your business

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Your needs and challenges

Transform the impact and speed of IT Services

You want an ITSM solution that delights your users and keeps their productivity up. And one that is cost-effective, flexible, gives measurable results, integrates with your development tools, and will scale with your business.


Jira Service Desk ticks all those boxes, with a TCO and Time-to-value that will leave you wondering why you spend so much money on legacy, cumbersome applications. Don’t take our word for it, download the Forrester study, and look at the results other companies have achieved with Jira Service Desk.


Atlassian roots are in Agility and Jira Service Desk is ITIL-4 compliant – you have the best frameworks to support your processes. Other Atlassian products such as OpsGenie and Statuspage can take your incident management to the next level.

Forrester ITSM Study Jira

ITSM Forrester report: Cost savings and business benefits enabled by Jira Service Desk

Download the report

Our Services

IT service management and ITIL made easy

Get the most of Jira Service Desk, Faster.

Discover our ITSM Accelerators

We’ve built pre-packaged solutions with out-of-the-box configurations based on best practices and the services to facilitate your Jira Service Desk implementation.

Learn more

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Why choose Valiantys

Best-in-class expertise

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    ITIL Experts

    Our experts have dual ITIL and Atlassian certifications, so they know how to bridge the gap between processes and tools.

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    Out-of-the-box approach to accelerate your timeline

    We use our proprietary, pre-built configuration modules aligned with ITIL to accelerate your time to go-live and minimize customizations.

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    Our technology is at the core of Jira Service Desk

    We released VertygoSLA in 2008, which was acquired by Atlassian in 2013 and formed the core of the initial Jira Service Desk release.

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    Jira Service Partner of the Year, twice

    Atlassian has recognized our expertise, which brings knowledge from hundreds of projects and time-tested strategies for success.

Our clients

They trust our Atlassian Services

  • airbus
  • lvmh
  • bell
  • orange
  • generali
  • axa
  • canon

We’ve gone from a really expensive platform that wasn’t what we needed to an affordable platform that allows teams to operate more efficiently.

Dennis R., Head of Global Infrastructure | Balyasny Asset Management

These tools have immensely improved our service. Now we can’t do without them because our community is used to that level of service.

Ken W. , CIO | Yale School of Management

While the change was very rapid, staff were quick to get on track and pick up on the huge raft of benefits of what they can do with Jira Software and Jira Service Desk.

Averil F. , Atlassian Tooling Expert | System C

100% Atlassian focused

Trusted by Atlassian since 2006

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