Accelerate your ITSM transformation

Need a modern, cost-effective IT service management solution that can scale with your business? Valiantys leads the way in Jira Service Management services.

Meet your IT service challenges

Modernizing your organizations’ digital services, apps, or devices? You also need to ensure your IT teams can keep up and support those vital resources. Valiantys can help you meet the challenge and transform your IT service management.

Build high-velocity teams

How do you ensure your operations, support, and other IT teams collaborate effectively and deliver rapid responses to users?

Adopt best practices in IT services

How do you align IT services with the business and provide great customer and employee experiences?

Support business transformation

How do you accelerate adoption of new apps across the organization and ensure business teams make the most of new technology?

Realize the full value of your IT investments

A modern ITSM system can help unlock the full potential of your technology investments by enabling you to deliver the IT services your customers and employees need and expect. Valiantys’ ITSM experts can help accelerate your IT services transformation.

  • We can guide you through every stage of your ITSM implementation, from project scoping to deployment and data migration.
  • Our experts will help you bridge the gap between processes and tools, unlocking the power of Atlassian’s Jira Service Management.
  • We’ll help your IT operations, support, and other technical and business teams get up to speed and deliver great user experiences.
jira service management

Atlassian Partnered and Specialized

Our ITSM services

Project scoping

We’ll help you size and phase your project and design the right ITSM solution, so you can be sure it will fully support your business requirements.

Jira Service Management deployment

Our Jira Service Management experts will help accelerate your timeline and maximize value with our proven methodology. Read more

Data migration

We’ll take the pain out of your transformation by migrating data from ServiceNow, BMC Remedy, and other ITSM tools to Jira Service Management. Read more

Practitioner and administrator training

We can help accelerate user adoption and expertise with our specially crafted Jira Service Management practitioner and administrator courses. Read more

Enterprise service management

We’ll help you apply the best service tools and practices across your organization, enabling better service delivery for business teams, such as human resources and marketing. Read more

Best-in-class ITSM expertise

  • Valiantys star

    ITIL and Atlassian experts

    Atlassian has recognized Valiantys as an ITSM Specialized Partner, and our experts have both Atlassian and IT Infrastructure Library (ITIL) certifications.

  • Valiantys idea

    Pre-built tools to accelerate your timeline

    We’ll help you apply ITIL-aligned configuration templates to accelerate your time to go-live and minimize customizations.

  • Valiantys compliance

    Deep industry expertise

    With our dedicated ITSM team, we have many years of experience deploying service management tools and practices across industries.

  • Our technology is the core of Jira Service Management

    Valiantys' VertygoSLA software was acquired by Atlassian in 2013 and formed the core of the initial Jira Service Management release.

  • Valiantys success

    9 Atlassian Partner of the Year Awards

    Atlassian has recognized our expertise and experience from hundreds of projects and time-tested strategies for success, recognizing us as ITSM Partner of the Year.

The tools we offer for our ITSM services

Forterro unifies the collaboration of its 5 entities on a common support solution for 8,000 users around the world.

Forterro worked with valiantys to help the company to optimize IT infrastructure and support, streamline license costs and align practices across businesses.

  • check_circle 50,000 tickets and 3,000 clients migrated
  • check_circle Optimization of resources and infrastructure with 40% cost savings in licensing
  • check_circle Ability to bring all teams together as a single working unit
Read more

Capital Markets Powerhouse Makes the Transition from ServiceNow to Jira Service Management in Just 2 Months.

This client had been using ServiceNow as its central ITSM platform for several years, but the platform required a continuous and significant investment in day-to-day maintenance. Following a tendering exercise, Jira Service Management was selected as the new ITSM platform.

  • check_circle 80% Reduction in Costs
  • check_circle High user satisfactionŠ
  • check_circle A scalable platform
Read more

Mission impossible made possible: overhauling SystemC’s IT service desk with Valiantys

System C is the UK’s leading health and social care software supplier. As well as helping System C to deliver real organizational and cultural change, Valiantys has provided an end-to-end service encompassing implementation, Jira and Confluence training, AWS hosting and support.

  • check_circle Jira Software boasts a host of features that the team has harnessed to save time and drive productivity
  • check_circle Service desk model can now be replicated across the business as a standard when new companies are acquired
Read more

Transforming IT support request management for Europe’s leading betting operator

PMU started a company-wide Services Management System program, with the aim of improving and standardizing processes within its IT division. Jira Software and Jira Service Management were selected with Valiantys appointed to carry out the implementation.

  • check_circle Jira Software has given the PMU team a clear, centralized vision of all tasks in progress
  • check_circle More time for the internal team to spend on more business critical activities
  • check_circle Around 60 members of staff are now using agile practices to track and manage projects
Read more

Jira and Valiantys have worked with BforBank from the outset, with a focus on premium-quality applications

BforBank offers customers day-to-day banking services, a comprehensive range of savings products and personalized financial services. The company was urgently seeking a way to efficiently manage bugs and incident requests, and needed a solution that offered scalability in the long-term. They turned to Jira.

  • check_circle Symbiosis between various sources of information through a single tool and on a per-project basis
  • check_circle Optimized traceability, easier updates and facilitated automation
  • check_circle Better collaboration between the IT and business teams, closing the gap between departments
Read more

"We’ve gone from a really expensive platform that wasn’t what we needed to an affordable platform that allows teams to operate more efficiently."

Dennis R., Head of Global Infrastructure Balyasny Asset Management

"While the change was very rapid, staff were quick to get on track and pick up on the huge raft of benefits of what they can do with Jira Software and Jira Service Management."

Averil F. , Atlassian Tooling Expert System C

"These tools have immensely improved our service. Now we can’t do without them because our community is used to that level of service."

Ken W. , CIO Yale School of Management

Related resources

View all resources