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Atlassian Managed Services Plans

Outsource the complete management and Support of your Atlassian tools or just provide an extra hand to your admins.

Options for your global & mission-critical applications

Response time SLA options

We offer 2 SLA levels on all our support contracts - suited to the criticality of your Atlassian applications.

24/7 coverage

Our global support team in Europe, North America, and Australia delivers true 24/7 follow-the-sun coverage.

Complimentary Services

Our consultants help you improve your Jira and Confluence platforms to reduce incidents and problems, and ensure your mission-critical applications scale successfully.

Atlassian Partnered and Specialized

ISO Certified Managed Services

Ensuring excellent customer service is at the forefront of everything we do at Valiantys and the ISO standards are in line with our core values of ensuring a service that is reliable and progressive. This certification demonstrates our ability to consistently provide products and services that meet your regulatory requirements, and our focus on continuous service improvement. You can also be reassured that your information is being held and managed securely and we take our accountability for protecting our systems and your data very seriously.

Our Managed Services plans

	Silver	Gold	Platinum
In a nutshell	A bundle of support hours giving you access to Atlassian experts as and when you need them	Unlimited 2nd-line support and remote administration	Fully managed application support, from 1st-line to 3rd-line
How it works:	Bank of hours for ad-hoc support (25h, 50h, 100h, 200h) Time spent is deducted in increments of 15m Can be topped up anytime Guaranteed response times No long-term commitment but must be used within 12 months	Unlimited 2nd-line Atlassian support for up to 5 technical contacts in your organization No limits on usage Guaranteed response times Priced per number of Atlassian platforms & users licensed Multi-annual contract	Fully managed Atlassian tools support We handle everything from 1st-line end-user tickets to 3rd-line advanced problem resolution No limits on usage Guaranteed response times Priced per number of Atlassian platforms & users licensed Multi-annual contract
	Request a quote	Request a quote	Request a quote

Compare and choose the best fit

	Silver	Gold	Platinum
Contact channels
Service access	Up to 5 technical contacts	Up to 5 technical contacts	Unlimited
Portal & email	check_circle_outline	check_circle_outline	check_circle_outline
Phone & chat	check_circle_outline	check_circle_outline	check_circle_outline
Custom portal & knowledge base	cancel	check_circle_outline	check_circle_outline
Integration with your own ITSM tool	cancel	cancel	check_circle_outline extra cost
Remote Atlassian tools administration
Incident management	check_circle_outline	check_circle_outline	check_circle_outline
Service request management	check_circle_outline	check_circle_outline	check_circle_outline
Small change requests	check_circle_outline	check_circle_outline	check_circle_outline
Full application management (uptime commitment)	cancel	check_circle_outline	check_circle_outline
Governance
Response time SLA backed by service credits	check_circle_outline	check_circle_outline	check_circle_outline
Monthly reporting	check_circle_outline	check_circle_outline	check_circle_outline
Coordination with vendors & OEMs support	check_circle_outline	check_circle_outline	check_circle_outline
Service review meetings	cancel	Quarterly	Monthly
Dedicated engagement manager	cancel	check_circle_outline	check_circle_outline
Options
24/7 coverage	check_circle_outline	check_circle_outline	check_circle_outline
Advanced response time SLA option	check_circle_outline	check_circle_outline	check_circle_outline
Extensions	Additional hours	Additional technical contacts (5 included)	N/A
Proactive maintenance (onsite services)	cancel	check_circle_outline	check_circle_outline
	Choose Silver	Choose Gold	Choose Platinum

Atlassian partner of reference worldwide

Fully vetted and certified

Our managed services are certified to the highest standards of quality (ISO 9001) and information security (ISO 27001).
Service transparency

You can access all your relevant data through monitoring dashboards and get insights from your Customer Success Manager.
A deep bench of experts at hand

We've been 100% Atlassian focused since 2006 and have over 400 Atlassian experts in our ranks.
We keep our promises

All our managed services are backed by SLAs and service credits.