Atlassian Managed Services Plans
Outsource the complete management and Support of your Atlassian tools or just provide an extra hand to your admins.
Options for your global & mission-critical applications
Response time SLA options
We offer 2 SLA levels on all our support contracts - suited to the criticality of your Atlassian applications.
Our global support team in Europe, North America, and Australia delivers true 24/7 follow-the-sun coverage.
Our consultants help you improve your Jira and Confluence platforms to reduce incidents and problems, and ensure your mission-critical applications scale successfully.
Atlassian Partnered and Specialized
ISO Certified Managed Services
Ensuring excellent customer service is at the forefront of everything we do at Valiantys and the ISO standards are in line with our core values of ensuring a service that is reliable and progressive. This certification demonstrates our ability to consistently provide products and services that meet your regulatory requirements, and our focus on continuous service improvement. You can also be reassured that your information is being held and managed securely and we take our accountability for protecting our systems and your data very seriously.
Our Managed Services plans
|In a nutshell||A bundle of support hours giving you access to Atlassian experts as and when you need them||Unlimited 2nd-line support and remote administration||Fully managed application support, from 1st-line to 3rd-line|
|How it works:||
|Request a quote||Request a quote||Request a quote|
Compare and choose the best fit
|Service access||Up to 5 technical contacts||Up to 5 technical contacts||Unlimited|
|Portal & email|
|Phone & chat|
|Custom portal & knowledge base|
|Integration with your own ITSM tool||
|Remote Atlassian tools administration|
|Service request management|
|Small change requests|
|Full application management (uptime commitment)|
|Response time SLA backed by service credits|
|Coordination with vendors & OEMs support|
|Service review meetings||Quarterly||Monthly|
|Dedicated engagement manager|
|Advanced response time SLA option|
|Extensions||Additional hours||Additional technical contacts (5 included)||N/A|
|Proactive maintenance (onsite services)|
|Choose Silver||Choose Gold||Choose Platinum|