Atlassian Managed Services Plans
From just providing extra assistance to your administrators to complete application management, we are ready to support Jira, Confluence, and the full Atlassian stack.
Our Managed Services plans
| Silver | Gold | Platinum | |
|---|---|---|---|
| In a nutshell | A bundle of support hours giving you access to Atlassian experts as and when you need them | Unlimited 2nd-line support and remote administration | Fully managed application support, from 1st-line to 3rd-line |
| How it works: |
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| Request a quote | Request a quote | Request a quote |
ISO Certified Managed Services
Ensuring excellent customer service is at the forefront of everything we do at Valiantys and the ISO standards are in line with our core values of ensuring a service that is reliable and progressive. This certification demonstrates our ability to consistently provide products and services that meet your regulatory requirements, and our focus on continuous service improvement. You can also be reassured that your information is being held and managed securely and we take our accountability for protecting our systems and your data very seriously.
Compare and choose the best fit
| Silver | Gold | Platinum | |
|---|---|---|---|
| Contact channels | |||
| Service access | Up to 5 technical contacts | Up to 5 technical contacts | Unlimited |
| Portal & email | |||
| Phone & chat | |||
| Custom portal & knowledge base | |||
| Integration with your own ITSM tool | extra cost |
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| Remote Atlassian tools administration | |||
| Incident management | |||
| Service request management | |||
| Small change requests | |||
| Full application management (uptime commitment) | |||
| Governance | |||
| Response time SLA backed by service credits | |||
| Monthly reporting | |||
| Coordination with vendors & OEMs support | |||
| Service review meetings | Quarterly | Monthly | |
| Dedicated engagement manager | |||
| Options | |||
| 24/7 coverage | |||
| Advanced response time SLA option | |||
| Extensions | Additional hours | Additional technical contacts (5 included) | N/A |
| Proactive maintenance (onsite services) | |||
| Choose Silver | Choose Gold | Choose Platinum | |
Options for your global & mission-critical applications
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Response time SLA options
We offer 2 SLA levels on all our support contracts - suited to the criticality of your Atlassian applications.
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24/7 coverage
Our global support team in Europe, North America, and Australia delivers true 24/7 follow-the-sun coverage.
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Complimentary Services
Our consultants help you improve your Jira and Confluence platforms to reduce incidents and problems, and ensure your mission-critical applications scale successfully.
Atlassian partner of reference worldwide
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Fully vetted and certified
Our managed services are certified to the highest standards of quality (ISO 9001) and information security (ISO 27001).
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Service transparency
You can access all your relevant data through monitoring dashboards and get insights from your Customer Success Manager.
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A deep bench of experts at hand
We've been 100% Atlassian focused since 2006 and have over 100 Atlassian-certified experts in our ranks.
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We keep our promises
All our managed services are backed by SLAs and service credits.
They trust our Atlassian Managed Services
