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Atlassian Managed Services Plans

From just providing extra assistance to your administrators to complete application management, we are ready to support Jira, Confluence, and the full Atlassian stack.

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Our plans

Silver Gold Platinum
In a nutshell A bundle of support hours giving you access to Atlassian experts as and when you need them Unlimited 2nd-line support and remote administration Fully managed application support, from 1st-line to 3rd-line
How it works:
  • Bank of hours for ad-hoc support (25h, 50h, 100h, 200h)
  • Time spent is deducted in increments of 15m
  • Can be topped up anytime
  • Guaranteed response times
  • No long-term commitment but must be used within 12 months
  • Unlimited 2nd-line Atlassian support for up to 5 technical contacts in your organization
  • No limits on usage
  • Guaranteed response times
  • Priced per number of Atlassian platforms & users licensed
  • Multi-annual contract
  • Fully managed Atlassian tools support
  • We handle everything from 1st-line end-user tickets to 3rd-line advanced problem resolution
  • No limits on usage
  • Guaranteed response times
  • Priced per number of Atlassian platforms & users licensed
  • Multi-annual contract
Request a quote Request a quote Request a quote

ISO Certified Managed Services

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Ensuring excellent customer service is at the forefront of everything we do at Valiantys and the ISO standards are in line with our core values of ensuring a service that is reliable and progressive. This certification demonstrates our ability to consistently provide products and services that meet your regulatory requirements, and our focus on continuous service improvement. You can also be reassured that your information is being held and managed securely and we take our accountability for protecting our systems and your data very seriously.

Compare and choose the best fit

Silver Gold Platinum
Contact channels
Service access Up to 3 technical contacts Up to 5 technical contacts Unlimited
Portal & email      
Phone & chat      
Custom portal & knowledge base      
Integration with your own ITSM tool      
extra cost
Remote Atlassian tools administration
Incident management      
Service request management      
Small change requests      
Full application management (uptime commitment)      
Governance
Response time SLA backed by service credits      
Monthly reporting      
Coordination with vendors & OEMs support      
Service review meetings   Quarterly Monthly
Dedicated engagement manager      
Options
24/7 coverage      
Advanced response time SLA option      
Extensions Additional hours Additional technical contacts (5 included) N/A
Proactive maintenance (onsite services)      
Choose Silver Choose Gold Choose Platinum

Flexible services

Options for your global & mission-critical applications

  • Response time SLA options

    We offer 2 SLA levels on all our support contracts - suited to the criticality of your Atlassian applications.

  • 24/7 coverage

    Our global support team in Europe, North America, and Australia delivers true 24/7 follow-the-sun coverage.

  • Complimentary Services

    Our consultants help you improve your Jira and Confluence platforms to reduce incidents and problems, and ensure your mission-critical applications scale successfully.

Why choose Valiantys

Trusted by Atlassian since 2006

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    Fully vetted and certified

    Our managed services are certified to the highest standards of quality (ISO 9001) and information security (ISO 27001).

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    Service transparency

    You can access all your relevant data through monitoring dashboards and get insights from your Customer Success Manager.

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    A deep bench of experts at hand

    We've been 100% Atlassian focused since 2006 and have over 100 Atlassian-certified experts in our ranks.

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    We keep our promises

    All our managed services are backed by SLAs and service credits.

Our Clients

They trust our Atlassian Services

  • canon
  • lvmh
  • bell
  • axa
  • orange
  • airbus
  • Generali

Get Started

Contact us to discuss which plan is the best fit for you

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