- 80% Reduction in Costs
- High user satisfaction
- A scalable platform
Need for innovation requiring modern ITSM solution
The last few years have seen rapid changes to the competitive landscape for securities exchanges. Increased competition and cyclical downturns have applied pressure to this industry’s profitability. Increasingly, exchanges react with mergers to widen their business model and expand their operations beyond national boundaries.
This changing landscape led to increased pressure on our client’s IT department, which had to continually innovate to keep up with the competition – while adapting to a shifting regulatory and political landscape and integrating a regular stream of international acquisitions.
This client had been using ServiceNow as its central ITSM platform for several years, but the platform required a continuous and significant investment in day-to-day maintenance. This maintenance took up precious time that could be better spent on strategic initiatives. As the company acquired new international subsidiaries and its processes evolved, the tool’s lack of adaptability impeded the department’s ability to execute.