Meet the demands of your end-users with reactivity, self-service capabilities, improved collaboration and a straightforward UX. Built on Jira Service Desk, our ITSM solution offer leading features while ensuring a quick and secure deployment.
With Jira Service Desk pre-configured workflows which are PinkVERIFY certified, out-of-the-box you can start integrating best practices for incident, change and problem management. SLA features and ready-to-use reports are at your disposal natively within the tool.
Let your users find answers themselves with access to a Confluence knowledge base. Powered by your agents, it can automatically suggest solutions to your users on a customizable portal.
The Jira app Insight grants total control over your assets. In real time, you'll know exactly what assets you have, where they are, who is using them, how they are configured and how much they cost.
If you already have an external CMDB that you want to keep, don't fret - use Elements Connect to connect your database directly to Jira Service Desk.
By leveraging automation - such as defining assignment rules - you can lighten the load for your support engineers and allow them to focus on high-level tasks.
As soon as you deploy Jira Service Desk, you can drive your service desk with clear SLAs that have an organized hierarchy (derived from Valiantys' technology). Jira Service Desk also allows you to create your own advanced metrics to track your customized SLAs for each client.
With Statuspage, your users can go to just one page and stay informed of downtimes, incidents, and scheduled maintenances in real time. This transparency will reenforce trust between you and your customers.
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