Local entities thrive as market leaders under one single roof
Forterro is a group of specialized ERP (Enterprise Resource Planning) companies serving industrial SMEs around the globe and investing in local and niche software businesses to help them continue to thrive as market leaders. They are an international software vendor championing a diverse range of solutions to a diverse set of markets. Forterro’s ERP products are used by small and midsized manufacturers everywhere. Their software helps to build products that span the entire supply chain: products you eat, use, and wear; products you live and work in; and products that keep you safe and comfortable.
By developing 11 local ERP products, Forterro’s strategy is to give autonomy to local entities but with the strength of the group, united by a winning operating approach. This is a crucial detail for the choice and implementation of a new customer support solution.
With this strategic operating model, Forterro is serving 8,000 customers in 5 different countries (France, Switzerland, Poland, Germany, and Sweden) in 5 different countries (France, Switzerland, Poland, Germany, and Sweden) with different languages and teams. Each entity had its own life, working methods and tools. That’s why Forterro decided to optimize and standardize their customer support solution by implementing Jira Service Management along with other Atlassian solutions.