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IT Service Management with Atlassian toolsYour ITSM transformation
with modern and efficient tools

Agile at Scale Illustration

IT services at the center of your strategy

All companies today have strategic digital activities. The capability of the IT department to provide adapted, efficient and measurable services has become mission-critical in this context. Methods are evolving, including ITIL with version 4, which adds an Agile dimension to the equation.

Your ITSM teams are focused on these challenges but:

  • Do you have the flexibility and simplicity you need?
  • Do your tools allow you to integrate ITIL and Agile methods?
  • Are you delivering all the value you can?
  • Are you able to reduce costs while improving your services?

Leverage ITIL, Agile and Lean methods with Atlassian tools

  • Validate your ITSM tool strategy
  • Evolve from Jira to Jira Service Desk
  • Change your ITSM tool
  • Scale up with Jira Service Desk Data Center
  • Extend Service Management to the entire company

Validate your ITSM tool strategy

You want to improve your ITSM approach and you are wondering if Jira Service Desk, Atlassian tools, and apps can meet your needs. Our consultants offer you an expert's view of your project or your ITSM maturity.

How can we help you?

  • Health Check: make an inventory of the situation
  • Project scoping: evaluate the suitability of Atlassian tools for your needs
  • IT Service Management Simulation: help your teams progress on ITSM issues and benefits in one day

Evolve from Jira to Jira Service Desk

You use Jira to manage IT developments and projects. You now want to extend your scope by adding Jira Service Desk for IT service management and connect your activities in DevOps mode.

How can we help you?

Change your ITSM tool

You use a legacy ITSM tool like ServiceNow, BMC Remedy, TopDesk, Cherwell, etc. but you want to migrate to Jira Service Desk for more simplicity, savings, and modernity.

Our consultants have carried out hundreds of migrations of this type and support you from A to Z to ensure the success of your project and quickly deliver more value than your old platform.

How can we help you?

Scale-up with Jira Service Desk Data Center

Your Service Desk portal keeps adding users and agents. But also increasingly critical requests and incidents. High availability, large-scale performance, and responsiveness have become strategic for your company.

Valiantys helps you identify performance issues and coordinates the migration to Jira Service Desk Data Center if necessary or recommends changes.

How can we help you?

Extend Service Management to the entire company

The success of your IT Jira Service Desk portal has inspired other business teams with many users and many demands - HR, Marketing, Finance, GRC, etc. - to open their Service Desk. Your Jira Service Desk platform can easily integrate these new uses with minimal investment.

Our consultants help you deploy Jira Service Desk for other teams at all stages of the project.

How can we help you?

→ Discover our other collaboration solutions for non-IT teams looking for modernity, efficiency, and agility.

Highlight 1 246% return on investment (ROI)
calculated by Forrester
Highlight 2 3x faster
Highlight 3 Cloud or
Highlight 1 Full integration of
DevOps processes
Highlight 2 Easy customization
and no code

Agile Health Checks Illustration

How effective are you?
Ask for a Health Check of your ITSM processes

"Start where you are" is a key concept of the ITIL method. The transformation is gradual, but we need to know where we are starting to move in the right direction.

Our ITSM consultants ITIL & Atlassian certified, facilitate a scoping workshop to assess your ITSM maturity and provide you with a precise roadmap.

  Request a Health Check

The best toolset for a successful ITSM transformation

Jira Service Desk




Refined - Structure and Theme Jira Service Desk

Automation For Jira

Email This Issue

Elements Check list

Why Valiantys

ITSM Platform +200 ITSM platforms
Logo ITIL 20 ITIL certified
SDI Gold Member Service Desk
Institute Member

Atlassian Platinum Solution Partner Leading global Atlassian expert since 2006
Jira Service Desk Partner Award Atlassian's Jira Service Desk Partner Award several years in a row
Practices and tools Our Vertigo SLA technology is at the core of Jira Service Desk

CIO Review logo Valiantys Recognized
by CIO REVIEW magazine
Customer Case

A Flexible Service Desk That Scales With The Enterprise’s Needs

Generali had been using Jira for years for project management and risk management. 6 years later, confident in Atlassian's track record, Generali deployed Jira Service Desk, Confluence and a variety of Marketplace apps to build their ITSM solution.

Users have increased by a factor of 18 in 6 years. While 70% of requests came by email, today more than 1,500 tickets are processed every month and with the expansion of the portal scope their number increases by 30% per year.

Discover how this ITSM team improves business team satisfaction with Atlassian tools.

  Read the story