How Valiantys manages payments with Jira
Managing the payment for suppliers can be a major headache. Was this person paid on time? Was this invoice approved? Was this the service we asked for initially? A lot … Continued
Resource Type: Article
How one bank managed viral adoption of Atlassian tools
If you work in the banking sector, how should you manage innovation with stability? For one of our clients in Switzerland, remaining stagnant with their project management tools was not … Continued
The key steps for changing to the best ITSM solution
If your current IT Service Management solution is not up to par with your expectations, you may be considering Atlassian’s Jira Service Desk. You’re justified in wondering: How do you … Continued
How OpenMinded uses Elements Connect to boost their sales opportunity qualification process
Valiantys Software is now Elements, a Valiantys company We might have changed our name, but we’re the same team behind Elements. The new Elements brand and visual redesign reflect our … Continued
For happier customers, integrate assets into your incident management process
Atlassian has been one of the key players in providing a solution for ITSM with Jira Service Desk and Confluence, where Jira Service Desk manages the ITSM processes, and Confluence … Continued
Atlassian license management tips: Why your technical contact matters
With Atlassian license management, the devil is in the details. We’ve seen clients who have lapsed in their renewal date because their technical contact was not handled properly – causing … Continued
Trello and Jira: The perfect combo for team and individual visibility
Teamwork essentially is a group of individuals rallying around a common cause. It is only as strong as the individuals within; if people don’t have visibility over their own tasks … Continued
5 common mistakes to avoid when adopting ITIL
ITIL, or Information Technology Infrastructure Library, is a set of widely accepted best practices for approaching IT Service Management (ITSM). Drawn from both public and private sectors, it focuses on aligning IT services … Continued
Customize your Jira Service Desk with these 6 must-have apps
What does being a Jira Service Desk admin say about you? It means that you’ve invested in one of the most collaborative ITSM solutions on the marketplace. The tool covers … Continued
Elements Spreadsheet for Confluence: Three ready-to-use templates to manage data in Confluence
If your company uses Confluence for content collaboration, chances are you’ve already asked yourself whether or not it’s possible to create dynamic tables within Confluence – and stop maintaining spreadsheets somewhere else. … Continued