Setting up an IT service and support portal using Jira Service Desk Cloud is fairly easy. It enables IT teams to manage the end-to-end delivery of IT services to customers without … Continued
Jira Service Desk natively offers dashboard functionality. Although it satisfies a large number of teams, it imposes certain limits on others. In this article, I present to you a solution … Continued
Raise your hand if your team uses Jira issues for relatively large tasks, like a software release, preparing a contract, or estimating a total cost. Sometimes the boundary between what … Continued
Making sure your employees have the right conditions to get their work done is a top priority for every business. So when a computer is not working, a printer is … Continued
Are you at the tipping point of an agile transformation journey? Then choosing the right tool that can support and enable your scaled agile processes is key. PI (Program Increment) … Continued
Zendesk and Jira Service Desk are popular platforms used for customer service management improving effectiveness and response time to requests. Both offering out-of-the-box features and easy setup. In this article, … Continued
A contract management process can be applied to many different companies. It refers to the support of the whole lifecycle of the contract. This means that the IT solution for … Continued
Jira Service Desk is one of Atlassian’s best-selling products. The tool allows you to set up a complete service center (ITSM—IT Service Management) and build an ITIL-certified solution. But the … Continued
Here you are with two powerful tools, Jira and Confluence. You were told that both tools are great and that they can be integrated, that you can see tickets from … Continued
Software teams working in Agile with a scrum board are constantly dealing with the multitude of tasks associated with User Stories and their progress, and if the team is large … Continued