11AM – 12PM US/Central
Observe case studies for incident management, change management, service management, and asset management using Opsgenie, Bitbucket, Statuspage and Insight in collaboration with Jira Service Management.
Outline:
- Builds off JSM Fundamentals
- Takes an in-depth look at Service Request Management
- Incident Management, Change Management, and Problem Management
- Shows integration with Insight, Opsgenie, and Statuspage
- Shows deployment management with bitbucket for Change requests, Incidents, and Problems
