Jira Service Management Boot Camp

9AM – 5PM US/Central  |  $645

Register

Attendees practice project and portal setup and customization, configuring ITSM features such as service, change, incident, and problem management, and using popular automations.

Class outline

1. Atlassian and Jira basics
2. Jira Service Management vs Jira Software vs Jira Work Management
3. Customer functionality
4. Agent functionality
   1. Queue and ticket management
   2. Linking tickets to other projects
   3. Using the knowledge base
   4. Viewing report
   5. Managing customers
5. Project administration
   1. Queues
   2. Reports
   3. Project membership
   4. Request types
   5. Portal settings
   6. Email requests
   7. Notifications
   8. CSAT
   9. Knowledge base administration
   10. SLAs
6. Automation
7. Approvals
8. Global administration
9. Apps
10. ITSM features
    1. Service requests
    2. Incidents
    3. Changes
    4. Problems
    5. Post-incident reviews

This class is publicly taught in an Atlassian cloud environment.

Implement and maximize your use of Jira Service Management in your enterprise with this 2-day class designed for administrators and service desk managers.