|Type of option||Hour packages||Unlimited|
|SLA response time|
|Incidents - S1: Production Application Down||4h||2h||4h||2h||1h|
|Incidents - S2: Serious Degradation||6h||4h||6h||4h||2h|
|Incidents - S3: Moderate Impact||8h||6h||8h||6h||4h|
|Incidents - S4: Limited Impact||16h||12h||16h||12h||8h|
|Assistance - Blocker issues||8h||4h||8h||4h||2h|
|Assistance - Non-blocker issues||16h||8h||16h||8h||4h|
|Monthly usage report by email|
|Screen sharing sessions & remote tools administration|
|Personalized client portal & knowledge base|
|Standard coverage (extendable as an additional option)||10/5: Monday to Friday from 8am to 6pm in the time zone defined within your support contract|
|Extended hours coverage 24/5 or 24/7|
|Additional named contacts|
Not sure you're ready to commit to a long-term contract?
Designed for new clients, our Discovery Offer allows you give our support a test drive. It consists of 10 hours of Standard Support or Enterprise support (which can not be renewed).
"In just one year our Jira deployment has grown to become enterprise-wide, and the range of services available through Valiantys support has allowed us to continue to grow. We can access emergency trouble shooting, advice and assistance with administrative tasks to ensure a stable and high performing platform for our 24/7 healthcare customer base."
System C Healthcare