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Technical and functional Atlassian support

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StandardEnterpriseEssentialAdvancedCritical
SLA response time
Incidents - S1: Production Application Down4h2h4h2h1h
Incidents - S2: Serious Degradation6h4h6h4h2h
Incidents - S3: Moderate Impact8h6h8h6h4h
Incidents - S4: Limited Impact16h12h16h12h8h
Assistance - Blocker issues8h4h8h4h2h
Assistance - Non-blocker issues16h8h16h8h4h
Services
Monthly usage report by email
Support portal
Email Support
Phone support
Screen sharing sessions & remote tools administration
Personalized client portal & knowledge base
Named contacts356810
Standard coverage (extendable as an additional option)10/5: Monday to Friday from 8am to 6pm in the time zone defined within your support contract
Options
Extended hours coverage 24/5 or 24/7
Additional named contacts

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Discovery offer

Not sure you're ready to commit to a long-term contract?
Designed for new clients, our Discovery Offer allows you give our support a test drive. It consists of 10 hours of Standard Support or Enterprise support (which can not be renewed).

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+ number of
current contracts
Support Centers across the globe
+ Number of resolved tickets on average per month
24/7 Coverage
Averil F.

Making Jira work: Valiantys Support guides System C Healthcare

"In just one year our Jira deployment has grown to become enterprise-wide, and the range of services available through Valiantys support has allowed us to continue to grow. We can access emergency trouble shooting, advice and assistance with administrative tasks to ensure a stable and high performing platform for our 24/7 healthcare customer base."


Averil F.
System C Healthcare

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