Amongst the ITIL processes (incident, problem, service request, change), two of these processes collide: incident and problem. In the English dictionary the two words are technically synonyms, however in the … Continued
Agile: a brief history Agile is the result of changing needs in software development. Customers required better software, faster turnaround times, more visibility, and more control along the way. In … Continued
Valiantys Software is now Elements, a Valiantys company We might have changed our name, but we’re the same team behind Elements. The new Elements brand and visual redesign reflect our … Continued
When it comes to incident management, you need a system that allows for maximum flexibility. That’s especially important when you’re managing Atlassian services for a wide range of customers, like … Continued
When working on Jira workflows, people often ask if it’s possible to transition an issue back to its previous status. Some use cases could be that they need to put the issue on standby … Continued
This guest blog was written by Laurie Thierry, Marketing & Communications Manager at WeLoop. If you’re using an agile methodology, the starting point of your sprints is always the same: your backlog … Continued
Jira Software is widely used by development teams to plan, track and release software – meaning that it better be easy to find and read the code you need. Jira code … Continued
If there is one thing we know about Atlassian, it’s that they know how to throw a party, and as far as that goes, the 2019 Atlassian Summit did not … Continued
One of our favorite aspects of the Atlassian Summit is walking the expo floor and catching up with other Atlassian ecosystem players. Here’s what’s new with some of the top … Continued
While Jira has native email-processing, sometimes companies need more than what comes out-of-the-box. For example, one of our clients has an existing business process that includes 3 teams of 5 people … Continued