Discover how JSM allows a strong alignment with ITIL processes
This e-book highlights how the new Jira Service Management solution enables customers to use ITIL processes in 5 key areas of ITSM:
- Customer portal
- Incident management
- Change enablement
- Knowledge management
Discover our ITIL V4 recommendations for each topic and best practices that you can implement using Atlassian’s ITSM global solution, with a special focus on features newly added to Jira Service Management.