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Selecting & implementing a common customer support solution to drive adoption of business practices

atlassian-ITSM-support-implementation

2 5 min

Duration

ITSM

Topic

English

Language

  Use case

Type

About the session

Choosing a new common customer support solution can be a time-consuming and costly activity whilst selecting the wrong tool could cause significant issues to an organization. Implementing Jira Service Management across all their businesses enabled Forterro to drive adoption of standard business practices, derive a common set of metrics and facilitate cross-utilization of resources. They also optimized training, licensing, maintenance and infrastructure costs, leading the company to an improved ROI. Learn more about how they achieved it during this exclusive session.

About the speakers

Reshma Pendse – Director Service and Support Operations, Forterro

Reshma serves as Director of Services and Support Operations for the Forterro group of companies. She is responsible for the implementation of tools that enable adoption of standard business practices across all group companies. She is a key member of Jira implementation projects in France, Switzerland, Poland, Germany and US.

Alexandre Crettol – Director Services, Forterro

Alexandre serves as Director of Services and Support for France and Switzerland in the Forterro group of companies. His mission is to define and implement the strategy for the service and support teams of each ERP software editor part of the group in Switzerland and France.

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