Valiantys To Acquire Addteq, Inc.’s Consulting Business to Deepen Atlassian Services and Capabilities in North America. Read more

Valiantys logo

Selecting & implementing a common customer support solution to drive adoption of business practices


2 5 min






  Use case


About the session

Choosing a new common customer support solution can be a time-consuming and costly activity whilst selecting the wrong tool could cause significant issues to an organization. Implementing Jira Service Management across all their businesses enabled Forterro to drive adoption of standard business practices, derive a common set of metrics and facilitate cross-utilization of resources. They also optimized training, licensing, maintenance and infrastructure costs, leading the company to an improved ROI. Learn more about how they achieved it during this exclusive session.

About the speakers

Reshma Pendse – Director Service and Support Operations, Forterro

Reshma serves as Director of Services and Support Operations for the Forterro group of companies. She is responsible for the implementation of tools that enable adoption of standard business practices across all group companies. She is a key member of Jira implementation projects in France, Switzerland, Poland, Germany and US.

Alexandre Crettol – Director Services, Forterro

Alexandre serves as Director of Services and Support for France and Switzerland in the Forterro group of companies. His mission is to define and implement the strategy for the service and support teams of each ERP software editor part of the group in Switzerland and France.

Watch it now

  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • Please, check our privacy policy

{{ APIResponse.message }}

Success Image Success Image
Cutted Triangle

Subscribe to the Valiantys Newsletter

Registered request ! Subscribing... This is not an email An error occured

In accordance with our privacy policy, we are committed to respecting your personal data.

Contact us

Our Atlassian certified consultants will be happy to answer you.

Join us

We're building the next dream team - Are you in?

Follow us