About the session
What if it was possible to reduce your costs while improving the quality of your ITSM services?
IT incidents can have a serious impact on your bottom line. Using a real-life based simulation of the management of an incident, we will show you how an integrated Atlassian ITSM solution will mitigate this risk while enhancing the efficiency of the service team.
About the speaker
Erin Collins – Senior Consultant, Valiantys
Erin began her ITSM journey 23 years ago in Norfolk, Virginia 23 with a large telecom followed then an even bigger bank. Now a Sr. Valiantys Consultant and the Global Head of our ITSM Practice based in London, UK, she is keenly aware of the pain of having – and not having – established ITSM processes and practices. She holds an ITIL v3 Expert certification from Axelos, is a Six Sigma Greenbelt, and a US patent has been filed for her system retirement algorithm.