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Reimagining ITSM for an Agile and DevOps world


1 6 min








About the session

It’s not enough to develop great software and services fast. You need to deliver, operate, and support these products and services rapidly and reliably. Join Amita Abraham as she details how the best IT service management (ITSM) and IT Operations teams are embracing principles of agile and DevOps and partnering with development to continuously speed ideas to value, keep pace with change, and deliver always-on services faster and more confidently.

About the speaker

Amita Abraham – Head of Product Marketing IT Teams, Atlassian

Amita Abraham is the Head of Product Marketing for Atlassian’s IT Solutions. Over the past twenty years, she has spearheaded product marketing initiatives focused on ITSM, BPM, and machine learning at ServiceNow, Serena Software (MicroFocus), Vitria, Ayasdi, and Fujitsu, She holds an M.S. in Mass Communications and Bachelors degree in Chemical Engineering.

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