The complete Atlassian DevOps journey part II: Automation
Getting DevOps right goes beyond just implementing one practice or one tool, but rather it is a collection of best practices – on both a human level and technological front … Continued
Resource Type: Article
How to engage your customers with Jira live chat support
To be blunt, at Valiantys we love Jira Service Desk. We believe providing great customer service is more of an art than a science, which is why Jira Service Desk … Continued
How to manage multiple service desks in Jira Service Desk
Making the choice to work with Jira Service Desk helps minimize ticket processing time while improving the quality of responses. Because these advantages are inherently appealing, there is a direct … Continued
Taking the hassle out of hosting Atlassian tools
Hosting Atlassian tools involves many different things: setting up servers, installing software, managing and supporting your applications. This is demanding work which requires specific knowledge and skills. It takes time, commitment and resources, … Continued
Streamline your approval process with Email This Issue for Jira and nFeed
Valiantys Software is now Elements, a Valiantys company We might have changed our name, but we’re the same team behind Elements. The new Elements brand and visual redesign reflect our … Continued
Xray Test Management for Jira tutorial: How to import manual tests
Are you getting started with Xray Test Management for Jira? Chances are that you may want to import your existing test cases, which are probably residing in multiple spreadsheets or even … Continued
What it takes to edit Atlassian apps: The inside scoop on Valiantys Software
Similar to Valiantys’ consulting and support services – which carries a stellar international reputation – Valiantys Software is likewise a force to be reckoned with when it comes to Atlassian Marketplace … Continued
What to avoid in your Jira Software implementation
Jira is a very powerful tool which, when used correctly, will improve efficiency and save time. All information is aggregated in the same application, and in just a couple of … Continued
How System C revamped their IT service management with Jira Service Desk and Jira Software
Note: This article was originally published on the main Valiantys website. You may download the PDF version of this article here. System C is the UK’s leading health and social care software … Continued
Smarter subtasks with Elements Checklist templates
Creating multiple subtasks in Jira for one issue can in itself be a bit of a hassle. Yet if you have to repeat this process for dozens of similar issues, it … Continued