Smarter issue escalation in Jira Cloud
If you’ve just set up a new Jira Cloud instance for your support and development teams, congratulations! But how do you easily link your support requests that require development work … Continued
Resource Type: Article
How to integrate Jira Service Desk with Jira Software
It’s a common problem in businesses around the world (with many still searching for the right solution to the issue). The autopsy report: teams becoming isolated in their workload, communication … Continued
Jira roadmaps – classic vs next-gen projects in the Cloud part 2
Leading on from our popular first part – Get on track with roadmaps in Jira Software (Cloud), we wanted to go deeper on the subject and explain the difference between classic … Continued
Why you should consider a SAFe Agile certification course
SAFe in a decorated acronym that stands for Scaled Agile Framework. The decoration is the lower-case “e” at the end that transforms SAF into SAFe. The additional “e” making SAFe “safe” is an … Continued
5 quick tips for queues in Jira Service Desk Cloud
Setting up queues for your team in Jira Service Desk Cloud is one of the easiest ways to organize your incoming requests for your agents. By automating the way requests … Continued
The value of working with an ISO-certified partner like Valiantys
Valiantys has been an Atlassian partner since 2006, working with companies worldwide to help them use and exploit Atlassian tools. In this context, we manage the Jira and Confluence instances … Continued
How to improve Patient and Clinical outcomes with Agile methods and tools – Online panel talk
Digital transformation is disrupting our world both personal and professional. Today we are living through an unprecedented period of change. The current pandemic has accelerated digital transformation – necessity is … Continued
Get on track with roadmaps in Jira Software (Cloud)
Everybody loves a roadmap, or at least they do once they have seen one, and with agile practices becoming more popular than ever, most teams will make use of a … Continued
Jira best practice guide for your business teams
Companies that want to succeed need to become digital, regardless of their industry. And for effective digital transformation, they need to adopt agility. Smart organizations are realizing the agile methodology … Continued
How to transition Incidents to Problems
Engaging with the Problem Management sounds like a no-brainer, but the When & Why can be difficult for an IT organization to nail down. ITIL defines a Problem as the cause … Continued