Keeping your JIRA issues linked and organised with Exocet

Keeping your JIRA issues linked and organised with Exocet

Exocet for Jira is now called Elements Copy & Sync. The name might have changed, but the people behind it remain the same. Learn more >



Keeping similar customer demands organised and associated when working in a multi-project JIRA environment can be quite a challenge. In this blog, we will show you how Exocet for JIRA can help you keep track of your linked issues by copying them from their original JIRA issue to a newly created one.

Let’s imagine you have a public JIRA project where customers can raise their demands and a private JIRA project used by your software development team. Your customers created a couple of demands in your public project, all related to the same core bug in your software.

In order to make it easier for you and your development team to keep track of these demands, you can create a new master public JIRA issue with all the essential information, before linking this master issue to each customer demand. With a single click from this issue Exocet can then create, in your private project, a new internal issue that will have the same summary, description and links to the customer demands as the master issue.

Let’s have a look at an example so you can better understand how Exocet can do this for you.



Creating your master public JIRA issue

This master issue in your public JIRA project will help you group all related customer demands in the same location. Create a new issue, add all the relevant information in the description field and create the links to each customer demand pointing to the same software bug.


Configuring Exocet

We will use Exocet to create the new issue in our private project that will be used by our development team. Exocet will copy the summary, description and the customer issue links from our master JIRA issue. What’s more, we will use Exocet data panels to show additional information gathered from customer demands in our internal issue. This will be useful to our dev team or the product owner in resolving of the bug.

Let’s start by creating a field mapping to create the summary and a description field. The next step is to create a “Needs bug fix” Exocet operation that will use this field mapping. Since the new issue will be created in our private JIRA project, we will set our private project as a target project. In order to copy the links to the customer demands from an external to an internal issue, we will select the option “also copy JIRA issue links” and choose to copy all existing links.




In order to show additional information from external customer demands in our internal issue, we will add a data panel in Exocet, displaying only issues from our public project, and select the fields that we would like to display: issue key, summary, creation date, reporter and watchers.

Creating an internal issue with Exocet for JIRA

All we need to do in order to create our internal JIRA issue in our private project is to execute the previously configured Exocet operation from the master public issue by simply clicking on the “Needs bug fix” button. This is how the newly created internal issue looks:


As you can see, our internal issue created by Exocet incorporates all the important information from the external issues. This gives  you and your team better insight into customer, as well as the need and tracking of all external demands from a single point.

And if you want to prevent the creation of duplicate issues in JIRA, check out Nicolas Simon’s article. Our consultant explains how nFeed can ease your team’s work! 

And as we love to give more, with our latest version of Exocet you can also copy Confluence links from the source issue.

Try Exocet for JIRA today


Cutted Triangle

Subscribe to the Valiantys Newsletter

Registered request ! Subscribing... This is not an email An error occured

In accordance with our privacy policy, we are committed to respecting your personal data.

Contact us

Our Atlassian certified consultants will be happy to answer you.

Join us

We're building the next dream team - Are you in?

Follow us

We use cookies for the operation of our website. This is to improve its use, to personalize your experience, and to compile visitor statistics. By continuing to use this site, you consent to this policy. You can manage the settings and choose whether or not to accept certain cookies whilst browsing. For more information, see our privacy policy. Our privacy policy

Privacy settings

In order to facilitate your navigation and to provide you with the best possible service, we use cookies to improve the site to the needs of our visitors, particularly according to the number of visitors. For more information, please read our privacy policy. Our privacy policy


Google reCAPTCHA is a system designed to distinguish humans from computers, so that bots are unable to maliciously fill out forms on behalf of a human being.


Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Used by the social sharing platform AddThis to store the user's usage history of the AddThis sharing widget. Registers a unique ID that is used to generate statistical data on how the visitor uses the website.


Targeting Cookies: Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertising on other sites. They are based on uniquely identifying your browser and internet device. You can turn off the use of cookies for targeted advertising here. When the button is green, targeted cookies are on. When the button is red, targeting cookies have been turned off.

Social Media Cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.