First impressions play an important role in the success of any business – particularly when it comes to the early experiences of new team members. If done well, an agile onboarding process can help new employees feel informed and encouraged to become significant contributors to an organizational culture that procures innovative and autonomous thought. If done poorly, however, they can feel frustrated and unclear about how they can best function, which is a detriment to your teams and business. Similarly, employees’ experiences when being moved or offboarded can be influenced by processes that either provide them with transparency and support – or, alternatively, create confusion and stress. Implementing IT service management (ITSM) tools like Jira Service Management to assist with this processes can ensure that these experiences are as Lean as possible.
Identify dependent relationships
In any onboarding, offboarding, or internal move, it is critical that your human resources (HR), facilities, security, purchasing, and IT operations teams interact as seamlessly as possible. This will ensure that people have the best possible experiences within your company and that critical information is not being lost. Although many organizations have HR departments that function on an ad hoc basis, this approach can create various challenges. For example, consider the need for your HR team to keep up with rapidly changing job markets in which employees switch companies every two to three years, the cybersecurity and physical hazards involved with onboarding, challenges associated with geographically distributed locations, governance over training and skills, and managing company assets. Without a well-oiled process of sharing information inter-departmentally, your company’s most important tasks can quickly become sidetracked. Alternatively, teams can move ahead on tasks prematurely, causing projects to grind to a halt or become urgently escalated. Managerial oversight can also become lost in the shuffle, only to be flagged later during audits.
Unite teams to accelerate your efficiency
Fortunately, tools like Jira Service Management can help your team navigate these complex challenges and analyze your SIPOC (suppliers, inputs, process, outputs, and customers). Once you have identified key departmental relationships within your organization, agile tools can ensure that cross-team and cross-project traceability of tasks, transparency, and the security of sensitive information is adequately recorded, communicated, and addressed. By ensuring that these crucial steps are captured within your onboarding, offboarding, and movement processes, you will create a truly holistic internal system that will benefit employees at all levels.
Interested in improving your onboarding and offboarding processes?
Our team is ready to help! Contact us today to learn more about how we can make your onboarding, offboarding, and internal movements as seamless as possible through Jira Service Management tools.