As enterprises face increasing pressures to address both compliance and business needs, swift, efficient solutions have become critical. Adam Jackson, Head of Enterprise Service Management (ESM) at Valiantys, recently joined TechStrong TV at Atlassian Team ’24 Europe to share how Valiantys leverages Atlassian tools, strategic partnerships, and emerging technologies like AI to support enterprise clients.
“At Valiantys, we’re a global Atlassian IT consulting firm focused on helping organizations maximize the potential of Atlassian’s platform. Our aim is to provide tailored solutions that not only address compliance but also drive meaningful transformation across service management for enterprise clients worldwide.”
– Adam Jackson
Here’s a closer look at the topics Adam discussed in his interview
Driving Compliance through Governance, Risk, and Compliance (GRC) solution
Adam outlined Valiantys’ approach to simplifying compliance management, especially for organizations facing regulations such as DORA and NIS2. To support these efforts, Valiantys developed the Integrated Governance, Compliance & Disaster Recovery solution for Atlassian Cloud. This compliance-focused solution is designed to streamline backup, disaster recovery, and resilience practices, ensuring enterprises align seamlessly with required standards.
Valiantys has strengthened this solution through partnerships with HYCU and Lansweeper. Acting as the central hub, Jira Service Management integrates these tools, enabling organizations to monitor and manage compliance efficiently, cutting down audit preparation time from weeks to just hours. This setup not only simplifies tracking but also allows teams to centralize critical compliance data within Atlassian’s ecosystem, giving enterprises a comprehensive view of their compliance status.
The role of AI in enhancing Compliance efficiency
AI is a major focus area in Valiantys’ ongoing development of GRC functionality. Adam described Valiantys’ commitment to a balanced approach: while AI handles repetitive, data-intensive tasks like status checks and audit preparation, human experts retain critical oversight. Future plans include integrating AI-powered agents to provide real-time compliance insights, analyze adherence to frameworks such as ISO and SOC 2, and recommend necessary actions. This approach lets AI efficiently support compliance teams while ensuring expert input guides significant compliance decisions.
Optimizing IT Service Management to meet business needs
Adam discussed how Valiantys addresses enterprise needs for flexible, scalable, and ROI-driven solutions. The ITSM Accelerator exemplifies this effort by offering a modular approach to deploying Jira Service Management. Designed to adapt to various business functions—from HR to finance—the ITSM Accelerator combines industry best practices with enhanced scalability, helping enterprises implement service management in a way that aligns with dynamic business demands.
Highlighting Data Manager for asset consolidation
Adam also emphasized the value of Data Manager, a recent addition aimed at supporting asset management and data consolidation across Jira Service Management. This tool is particularly beneficial for organizations dealing with large volumes of asset data from various sources. Adam shared a real-world example where a client previously spent weeks consolidating 100,000 lines of asset data; with Data Manager, the process becomes streamlined and integrated, significantly reducing manual effort. For more details on Data Manager, visit Data Manager for Asset Consolidation.
Watch the full interview with Adam Jackson on Techstrong TV :
In the coming months, Adam will host roundtables and webinars to share how Valiantys is guiding organizations through the evolving compliance and IT management landscape.
With over 15 years of leadership experience, Adam Jackson is a driven and effective senior leader in IT service and strategy. Since joining Valiantys in January 2024, Adam has led the Global ESM practice, driving digital transformation and service improvement on a global scale. Prior to Valiantys, Adam spent 7 years with British Telecom, where he played a pivotal role in managing services for organizations with 30,000+ users, embedding change methodologies, and delivering critical system rollouts for both support teams and end-users.
Adam’s expertise lies in simplifying complex processes to enable streamlined service management and strategic planning. His passion for continuous improvement is evident in the development of repeatable frameworks that drive efficiency and effectiveness in every engagement. As an ITIL4 Strategic Leader and Managing Professional, Adam excels in areas such as service design, data analysis, transformation, and portfolio management.
