9AM – 5PM BST | 900£
Description
Attendees practice project and portal setup and customization, configuring ITSM features such as service, change, incident, and problem management, and using popular automations.
Class outline
- Atlassian and Jira basics
- Jira Service Management vs Jira Software vs Jira Work Management
- Customer functionality
- Agent functionality
- Queue and ticket management
- Linking tickets to other projects
- Using the knowledge base
- Viewing report
- Managing customers
- Project administration
- Queues
- Reports
- Project membership
- Request types
- Portal settings
- Email requests
- Notifications
- CSAT
- Knowledge base administration
- SLAs
- Automation
- Approvals
- Global administration
- Apps
- ITSM features
- Service requests
- Incidents
- Changes
- Problems
- Post-incident reviews
- Opsgenie introduction
- Assets introduction
- Statuspage introduction
Implement and maximize your use of Jira Service Management in your enterprise with this 2-day class designed for administrators and service desk managers.
