Loading Events
  • Paid training

Jira Service Management Boot Camp

Implement and maximize your use of Jira Service Management in your enterprise with this 2-day class designed for administrators and service desk managers.

  • Jul.16.2024
9AM – 5PM US/Central  |  $645

Register

Attendees practice project and portal setup and customization, configuring ITSM features such as service, change, incident, and problem management, and using popular automations.

Class outline

  1. Atlassian and Jira basics
  2. Jira Service Management vs Jira Software vs Jira Work Management
  3. Customer functionality
  4. Agent functionality
    1. Queue and ticket management
    2. Linking tickets to other projects
    3. Using the knowledge base
    4. Viewing report
    5. Managing customers
  5. Project administration
    1. Queues
    2. Reports
    3. Project membership
    4. Request types
    5. Portal settings
    6. Email requests
    7. Notifications
    8. CSAT
    9. Knowledge base administration
    10. SLAs
  6. Automation
  7. Approvals
  8. Global administration
  9. Apps
  10. ITSM features
    1. Service requests
    2. Incidents
    3. Changes
    4. Problems
    5. Post-incident reviews

This class is publicly taught in an Atlassian cloud environment.

Implement and maximize your use of Jira Service Management in your enterprise with this 2-day class designed for administrators and service desk managers.

Event organizers

Related resources

View all resources
chevron_right

Why financial institutions need to prepare for DORA now

The European financial sector is undergoing a significant transformation. With the rise of new technologies like artificial intelligence, block chain, and cloud computing, financial institutions are becoming increasingly reliant on complex digital systems. This digital dependence, while offering exciting opportunities, also introduces new vulnerabilities.

chevron_right

Beyond IT: Empower excellent service for all teams

The majority of Service Management portals are created by non-IT teams. Discover how to empower excellent service for all teams.