Why Tune In?
Step into a new era of service management with Service Management Unplugged – a series of candid, expert-led discussions that challenge the status quo. Let’s Talk ESM and explore what’s next in Service Management. Our experts will reveal how IT and business teams can transform workflows, enhance collaboration, and maximize efficiency using Jira Service Management (JSM).
Ready to dive deeper? Here’s what you can expect from the series:
- Exclusive insights from industry leaders in IT and business service management.
- Discover how AI and automation in JSM are revolutionizing service delivery.
- See how global organizations extend JSM beyond IT for business transformation.
- Hear real-world success stories from industry pioneers and Atlassian experts.
Episode #1: Reimagining ITSM – Harnessing JSM’s Modular Capabilities
Discover how Jira Service Management (JSM) is revolutionizing IT service management through modular flexibility, AI-powered automation, and seamless integrations.
Format: Online, pre-recorded (watch on demand)
Access: Full video available on May 13th
-
Adam Jackson – Global Head of ESM Practice, Valiantys
Adam is a dynamic senior IT leader with over 15 years of experience driving global digital transformation and streamlined service management, currently leading the Global ESM practice at Valiantys. As an ITIL4 Strategic Leader and Managing Professional, he specializes in simplifying complex processes and embedding effective change methodologies to deliver strategic impact and continuous improvement.
-
Nivine Alaeddine – Senior ITSM Consultant, Valiantys
Nivine has extensive experience supporting digital architects in the banking industry. She is a skilled service desk and software support specialist, excelling in stakeholder engagement and IT service management, with a strong focus on solving IT challenges efficiently.
-
Richard Crampton – Senior Solutions Engineer, Atlassian
A seasoned IT professional and Service Management evangelist, Richard is passionate about helping organizations align people, processes, and technology to drive transformation. As a Six Sigma Greenbelt and ITIL4 MP certified expert, he specializes in leveraging Atlassian’s JIRA Service Management to enhance service excellence.
Unlock Full Access
Gain exclusive access to the full talk and explore:
-
How JSM’s modular approach adapts to evolving business needs, streamlining IT service management for enhanced efficiency.
-
How automation and AI-powered workflows improve cross-team collaboration and service delivery.
-
How JSM’s automation capabilities and integrations drive agility, reduce downtime, and improve decision-making in IT service management.
-
How AI and automation enhance the onboarding journey, ensuring seamless IT service delivery.
Watch the teaser and register now to gain early access to an exclusive ‘Ask the ESM Expert’ session after the first three talks!
Register now
Brought to you by
Why financial institutions need to prepare for DORA now
The European financial sector is undergoing a significant transformation. With the rise of new technologies like artificial intelligence, block chain, and cloud computing, financial institutions are becoming increasingly reliant on complex digital systems. This digital dependence, while offering exciting opportunities, also introduces new vulnerabilities.
