Amadeus is a major European IT service provider for the global travel and tourism industry. When you book a flight or check into the airport, odds are that Amadeus is on the other side of that service.
These services are produced by over 15,000 Amadeus employees (6,000 of which are developers), who need an efficient development environment to collaborate. The Atlassian suite – Jira, Confluence and Bitbucket – are the tools used to build this collaborative platform and conduct Amadeus’ daily work. Confluence is a base of the Amadeus’ internal corporate culture of sharing across all teams, providing an efficient collaborative service to create content.
Confluence, along with the rest of the Atlassian suite, was originally deployed to support the R&D community at Amadeus, but the adoption of this tool quickly spread to other departments and teams. Today, Confluence gathers all Amadeus employees on a single Data Center deployment instance, allowing different departments (R&D, Maintenance, Operation, HR, etc.) to work together. Confluence became the foundation of the Amadeus’s internal collaboration.
The numbers that need to be sustained on Confluence are impressive; the Amadeus’ service supports today more than 12,000 users with over 7,000 spaces for more than 8,000 pages created per day. While it probably goes without saying, Confluence is mission-critical to the success of Amadeus.