Indexes – Innovative KPIs for your customer service agents
3 reasons why we don’t like usual ‘fixed’ KPIs Most customer service teams use fixed KPIs for their agents: number of tickets handled per day, response time after a ticket … Continued
Resource Type: Article
VertygoSLA 6.3.3.0: new calendar, advanced Excel export and so much more!
Last month we released a major version of our plugin VertygoSLA. Version 6.3.3.0 addresses many new features and improvements among the most voted and watched issues coming out of our … Continued
nFeed introduction video.
We decide to share with you the video introducting nFeed around the Use Case “Helpdesk”. For those who came at the Valiantys booth during the Summit’12 you already have seen … Continued
Confluence is getting more and more social
The conference “Confluence State of the Union” is a reference to the political speech the U.S. President gives at the beginning of each year. This is the opportunity for Atlassian … Continued