Since March 2020, Financial Services IT organizations have been meeting new challenges caused by the pandemic and have also been forced to recognize the existing challenges, suddenly accelerated by the pandemic. Many of our customers in the financial services industry – or any other business for that matter – suddenly find themselves at a place where change is not something that is planned out and executed on in the future; change is now the new normal. Borrow from another ubiquitous advertising phrase, we may all be in this together, but someone has to lead the charge. The increasing complexity of business models in the financial services industry is top of mind for all who working in the industry. Globalization is having a significant impact. Regulations are changing, and so are the bodies who regulate the industry. Customers and consumers have more choices that ever before, with may able to switch allegiance overnight.
All of the above may seem like cause for concern, yet it only needs to be concerning for those who have not yet taken action to address change. Those who are champions of change can—and do—adapt to any changes in the market, the industry, or the economy by utilizing Agile methodologies and, in many cases, Atlassian tools, such as Jira, Confluence, Jira Service Management, etc.
At Valiantys, we recognize that one of the best ways to accelerate change is to learn from those who have gone before. As such, in December we met with four Senior Leaders of Financial Services IT organisations – Paysafe Group, Generali Insurance, an Investment Management Company, and a European Financial Institution – to discuss what plans they had made and what they had learned from the past year of industry and global disruption. They have shared how they’ve successfully leveraged their experience, expertise, methodology, and tools to ensure that their organizations protect their business and continue to grow.