ITSM: The benefits of Atlassian's Jira Service Desk | Valiantys

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ITSM REPORT: The benefits of Atlassian's Jira Service Desk

Don't just take our word for it - discover for yourself the value of adopting Jira Service Desk. Read this independent study by the Enterprise Strategy Group.

Jira Service Desk study

ITSM has transformed over the last several years and is more implicated in enterprises’ DevOps transformation journey.

Legacy ITSM solutions aren’t as well adapted to respond to these new requirements.

Why enterprise teams switch to Jira Service Desk for ITSM:

It’s a cost-effective IT Service Management tool: The implementation and consulting services don’t need to linger for months on end, so your ROI remains high. With an adaptable and affordable licensing offer available, all types of enterprises can benefit from Jira Service Desk’s powerful functionalities.


An easy deployment, thanks to ready-to-use configurations, means your teams can be operational in a little over a month – most legacy tools require several months to be operational.


Straightforward administration: You don’t need to be a rocket scientist to run your service desk.


A simple and intuitive user interface: Whether you’re an agent or a customer, it’s easy to figure out the main functionalities in a few clicks.


Native integrations with the Atlassian suite (Jira Software, Confluence, Bitbucket, etc.) means there is one platform for your IT, development and support teams.


Functionalities that fit your exact requirements: You can deploy Jira Service Desk on Cloud, Server or Data Center to manage a scalable ITSM software for today and tomorrow. Customize your instance with over 600 ITSM apps, available on the Atlassian Marketplace.


Compelling SLA features that empower you to be proactive in respecting your commitments to your customers.


Customized and flexible workflows that adapt to your way of getting work done.

Analyzing the Economic Benefits of Atlassian's Jira Service Desk

Independent study

ESG report

Given the current challenges facing enterprise ITSM teams, the Economic Strategy Group (ESG) conducted an independent survey to analyze the quantitative and qualitative benefits derived from Jira Service Desk.

ESG analyzed Jira Service Desk through interviews with customers and solution partners to determine the tool's ease of deployment, user-friendliness, overall efficiency and cost. Download the report for free.

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Enterprise Strategy Group


The ESG is an IT analyst, research, validation, and strategy firm that provides market intelligence and actionable insight to the global IT community. The ESG was founded in 1999 with headquarters in Milford, MA and an analyst and client relations presence in Silicon Valley, CA.

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IT Service Management with Valiantys

  • airbus
  • Air France KLM
  • Legendary
  • orange
  • generali
  • Accenture
  • ADP
  • Ubisoft
  • bell

We’ve helped hundreds of IT teams deploy their Jira Service Desk instances and Marketplace apps, resulting in a tool that fits into your company’s agile / Devops culture.

In 2014, Valiantys’ technology for monitoring SLAs was acquired by Atlassian and integrated into Jira Service Desk to better serve the ITSM market.

Our team of Atlassian certified consultants provide a solution that is quick to deploy and relevant, integrating today’s best practices through client-tailored services: Auditing, coaching, migrations, deployments, app integrations, trainings, hosting and support.

Atlassian Platinum Solution Partner Enterprise       Atlassian Training Partner


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