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SITS 25 – The Service Desk & IT Support Show

Discover how Valiantys empowers organizations to modernize service operations, moving beyond traditional ITSM frameworks. Whether you're adopting AI-driven automation, scaling Atlassian solutions, or optimizing your HR, Governance, Risk, and Compliance (GRC) workflows, our experts are here to shape the future of your service management.

SITS 25 – The Service Desk & IT Support Show

The Service Desk & IT Support Show is Europe’s premier event for IT Service Management (ITSM) and support professionals.

ExCeL London
May 14–15, 2025

Sessions at the Valiantys Booth #241

Our experts are crafting engaging espresso sessions around some of today’s most critical service management challenges, including:

Discover the full agenda

Legacy to Velocity: Leading Organisational Change in Service Operations

10:15am – Wednesday, 14 May 2025
Valiantys Booth #241

Discover, Manage, Comply - Building a Complete IT Asset Lifecycle

11:00am – Wednesday, 14 May 2025
Lansweeper Booth #331

Enhancing IT Governance with Jira Service Management Assets

12:30pm – Wednesday, 14 May 2025
Atlassian Booth #251

Unlocking High-Velocity Service Management - Building a Business Case for Legacy Tool Replacement

2:30pm – Wednesday, 14 May 2025
Valiantys Booth #241

Governance, Risk, and Compliance (GRC) and Jira Service Management

3:00pm – Wednesday, 14 May 2025
Valiantys Booth #241

Employee Onboarding and Offboarding (HR Solutions)

10:00am – Thursday, 15 May 2025
Valiantys Booth #241

Governance, Risk, and Compliance (GRC) and Jira Service Management

11:00am – Thursday, 15 May 2025
Valiantys Booth #241

Legacy to Velocity: Leading Organisational Change in Service Operations

12:30pm – Thursday, 15 May 2025
Valiantys Booth #241

Unlocking High-Velocity Service Management - Building a Business Case for Legacy Tool Replacement

1:45pm – Thursday, 15 May 2025
Valiantys Booth #241

Joint Session with Atlassian & Lansweeper

In addition to the Espresso Talks at our booth, we’re also teaming up with Atlassian and Lansweeper for two exclusive sessions at their booths. Discover how connected ecosystems can boost visibility, eliminate silos, and drive smarter service operations

From Cost Center to Strategic Advantage: The Valiantys Approach.

Organizations today need service management solutions that are intelligent, automated, and interconnected. Valiantys empowers you to transform your service operations into a strategic asset, driving efficiency and unlocking new value. Learn more

Our Enterprise Service Management (ESM) Accelerators leverage the power of Atlassian’s Jira Service Management (JSM) to deliver smart, scalable, and seamless service experiences.
Download our Flyer
Our GRC solution, powered by HYCU, Lansweeper, and Appfire, streamlines compliance and strengthens IT resilience to ensure continuous business operations.
Download our GRC Flyer
We go beyond traditional ITSM by integrating automation and AI to streamline workflows, boost collaboration, and ensure compliance. Our whitepaper outlines key challenges and practical strategies to help you navigate these shifts with confidence.
Download our GRC Whitepaper

Atlassian Partner and specialized expert

Services Offered

Project scoping

Tailored solutions aligned with your specific business needs.

Enterprise-wide application

Apply best service practices across multiple departments, including HR, Marketing, and Finance.

Jira Service Management deployment

Proven methodologies to accelerate value. Read more

ITSM tool migration

Seamlessly transition from legacy platforms (ServiceNow, BMC Remedy, etc.) to JSM. Read more

Training & adoption

Practitioner and administrator courses designed to boost user expertise and adoption Read more

Register now

Reserve your spot today and connect with us at SITS 2025! VIP badge holders receive a £10 refreshment voucher, available at the information point during the show.

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Sessions at the Valiantys Booth #241

Our experts are crafting engaging espresso sessions around some of today’s most critical service management challenges, including:

Employee Onboarding and Offboarding (HR Solutions)
Discover how to streamline and scale the employee lifecycle using Jira Service Management.
We’ll cover:
- Make JSM accessible to business teams
- Use service workflows to improve HR operations
- Connect people, tools, and processes for a seamless onboarding/offboarding experience
Unlocking High-Velocity Service Management - Building a Business Case for Legacy Tool Replacement
Legacy ITSM systems are slowing you down. Learn how to build a compelling business case for modernising your service management tools.
In this session, you’ll explore:
- Strategic objectives beyond cost savings
- Business case frameworks and KPIs
- Insights from recent Total Economic Impact™ studies – Perfect for IT leaders who need executive buy-in to modernise operations.
Speaker: Derek Vaughan
Legacy to Velocity: Leading Organisational Change in Service Operations
Technology isn’t the problem — change is. This talk focuses on the human side of transformation.
We’ll cover:
- How to drive adoption and reduce resistance
- Aligning leadership and operations during change
- Change management strategies tailored for service teams
Speaker: Derek Vaughan
Governance, Risk, and Compliance (GRC) and Jira Service Management
Discover how Jira Service Management, combined with tools like Lansweeper, HYCU, and Confluence, helps financial organisations align with the five core pillars of the Digital Operational Resilience Act (DORA).

In this session, we’ll explore five core pillars:
- Risk Management,
- Incident Reporting,
- Operational Resilience,
- Third-Party Risk Management,
- Information Sharing.
Asset Management

Stay tuned—full session details and schedule will be released soon.
AI in Service Management

Stay tuned—full session details and schedule will be released soon.

SITS 25 – The Service Desk & IT Support Show