Rapid ROI & lower cost of ownership
Moving from ServiceNow to Jira Service Management (JSM): A Smarter Choice
The enterprise service management (ESM) landscape is evolving rapidly, prompting organizations to re-evaluate their ITSM tools in favor of more agile, cost-effective, and development-friendly solutions. Jira Service Management (JSM) is at the forefront of this transformation, offering a seamless, connected, and cost-effective alternative to ServiceNow.
With Atlassian’s robust ecosystem, strong DevOps integrations, and enterprise-ready approach, JSM not only accelerates implementation and reduces costs but also extends service management capabilities across the enterprise—connecting IT, HR, facilities, and more on a single, unified platform.
What you get when moving to JSM:
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Up to 70% lower licensing and maintenance costs
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3x faster deployment (weeks vs. months/years)
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No costly upgrade cycles or hidden licensing fees
Industry-Proven Results:
“NextEra Energy Implemented Jira Service Management quicker than months of ServiceNow. Now, fewer than 3 SMEs manage their entire platform.”
Forrester Research: Market Trends Favour Jira Service Management
Enterprise Service Management is Becoming a Two-Horse Race
Excerpt from Forrester’s latest research (2024):
“The Enterprise Service Management market is becoming bipolar, with customers increasingly choosing between Jira Service Management and ServiceNow. Jira Service Management has rapidly matured, now rivaling ServiceNow in capabilities and significantly outperforming it in ease of use, connectivity with development teams, and faster implementation timelines.”
(Source: Forrester Research, Enterprise Service Management Market Trends, 2024)
Why Jira Service Management is Winning Against ServiceNow
Your Migration Journey Made Easy
We know that migration might feel overwhelming. That’s why we offer tailored support and structured solutions to simplify your journey.
How We Simplify Your Move:
See Jira Service Management in Action
“In the past, ServiceNow was seen as an absolute behemoth, but today Jira Service Management is reshaping the market landscape. We’re seeing customers make the switch because JSM delivers immediate value, simplicity, and ease of integration.” – Adam Jackson, Head of ITSM, Valiantys
Success Stories: Real-World Impact
Case Study 1: Global Financial Enterprise
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Migrated from ServiceNow to JSM in 6 months.
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Reduced annual ITSM costs by 40%.
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Improved SLA compliance with real-time DevOps integration.
Case Study 2: Large-Scale Retail Chain
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Transitioned 500+ agents from ServiceNow.
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Implemented JSM in 4 weeks, reducing costs by 60%.
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Achieved higher customer satisfaction with faster resolution times.
How to Get Started
Ready to Start Your Migration Journey?
Valiantys is your trusted Atlassian partner with proven expertise in managing smooth migrations from ServiceNow to Jira Service Management. We’ve successfully completed hundreds of migrations, saving clients substantial costs, reducing complexity, and enhancing productivity across their entire enterprise.
Schedule a Free Migration Consultation
Resources
Watch our latest JSM related videos
Frequently Asked Questions (FAQs)
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Typical Jira Service Management implementations are completed within weeks, compared to ServiceNow’s lengthy timelines of 6 months or more. Valiantys offers structured Jumpstart packages designed to get your teams operational quickly.
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You can migrate gradually. Many customers successfully leverage a co-existence strategy, starting small with individual teams to minimize risk and disruption. This phased approach ensures a smooth transition and lets you expand your migration at your own pace.
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No. Our structured migration approach, automated data migration tools, and proven best practices significantly minimize disruption. Our expert consultants have extensive experience in smooth, minimally disruptive transitions.
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Valiantys leverages automated data migration tools and best practices to ensure data accuracy, security, and integrity. Our migration experts validate all data during transition, ensuring minimal business disruption.
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Absolutely. Jira Service Management is fully enterprise-ready, offering robust security, compliance, and governance features, including ISO 27001, SOC 2, GDPR, and more. Valiantys consultants help ensure compliance throughout your migration process.
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Yes, special migration funding and incentives are available through Atlassian programs, which significantly offset migration costs. Speak with our consultants to explore your eligibility.
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No. Jira Service Management’s user-friendly design allows existing Jira administrators and IT generalists to easily become proficient, reducing the need for specialized, expensive consultants. Valiantys also provides tailored training sessions to rapidly develop internal Jira Admin capabilities.
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Jira Service Management includes built-in generative AI features powered by Atlassian Intelligence (Rovo). AI capabilities such as virtual agents, automated incident handling, and predictive analytics are included at no additional cost in Premium and Enterprise plans, unlike ServiceNow, which charges substantial premiums for similar features.
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es. Jira Service Management supports highly flexible customization through easy-to-use automation rules, low-code/no-code configuration, and a vast ecosystem of Atlassian Marketplace apps. Our migration approach assesses and preserves essential custom workflows during migration.