9AM – 5PM US/Central | $825
Designed for service desk administrators and agents who are considering or adopting Jira Service Management for their ITSM platform solution, attendees will set up a service desk with service requests, change management, incident management, and problem management. Additionally, attendees will learn how to configure and integrate Assets (Atlassian’s asset and configuration management tool) and Opsgenie (alerts and on-call scheduling).
This class is best suited for individuals with experience in basic Jira and Jira Service Management administration (covered in our Jira Boot Camp and Jira Service Management Boot Camp offerings).
Strategy Focused on retention, Valiantys courses are always live, online, interactive workshops designed to leave users confident in their understanding and use of the tools and processes.Valiantys real-world examples and industry-leading best practices to convey the material in a clear and logical progression.Our instructors are Atlassian-certified professionals who are ready to answer your questions.
Class workshops take place in non-production environments where participants have the opportunity to practice in a realistic setting that can be cross-referenced after completing the course.
