How Jira, Confluence & JSM Streamline Collaboration | Vlog by Adam Jackson, Valiantys
In this insightful vlog, Adam Jackson, Head of ESM Practice, Valiantys, shares a real-world example of the challenges faced by teams using disconnected systems. From lost visibility to redundant manual steps, his experience paints a clear picture of why unifying tools like Jira, Confluence, and Jira Service Management (JSM) is a game-changer for Atlassian customers.
A quick look at what’s covered
Adam walks us through a real experience — one that involved:
- Raising incidents across multiple systems
- Chasing people down manually to coordinate tasks
- Rewriting a change request from scratch… over a missing apostrophe 😬
- And navigating six different tools just to push a fix live
It’s a story that shows the cost of friction in everyday work and why Jira, Confluence, and Jira Service Management make such a difference when they’re used together.
What this means for your team
The Atlassian System of Work isn’t just about tools ,it’s about creating flow. When teams use Jira for issue tracking, Confluence for documentation, and JSM for service delivery, things move faster. There’s less duplication, fewer errors, and more visibility. it’s just the reality of how integrated workflows help real teams cut through the noise.
Watch the vlog (Click here)
Let’s Talk
If this story sounds all too familiar, maybe it’s time to take a closer look at how you’re using your Atlassian tools.
We’re here to help, whether it’s setting up Jira workflows, improving knowledge sharing in Confluence, or making your ITSM setup in JSM work better for your team.
Need help with Jira setup, Atlassian tool integration, or improving your current workflows? Speak to our Experts to see how we can help.
