Jira Service Desk

The world's most collaborative Service Desk, built on Jira.

ITIL ready

Adopt industry best practices right out-of-the-box for incident, change and problem management, as well as request fulfillment. Jira Service Desk is PinkVERIFY™.

Easy-to-use customer portal

Submitting requests is easy and fast with Jira Service Desk's intuitive, clean interface – customers see exactly what they need, and nothing more.

Easily configurable queues

Ensure that everyone is always working on the right requests at the right time. Thanks to the automated triage, your team divides and process requests in real time, as they arrive.

Powerful SLAs

Drive team productivity with visible SLA targets. Use out-of-the-box SLA or set up your own advanced metrics to meet your customer demands.

Real-time reporting

Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.

Self-service knowledge base

Help users to help themselves by automatically suggesting solutions. Turn your service desk into a self-service desk with a knowledge base built on Confluence.

Leading Atlassian experts

At Valiantys, we specialise in helping organisation unleash the power of their service desk with Atlassian tools. Our proven experience in implementing the entire Atlassian suite means you can be confident we'll provide you with a Jira Service Desk solution that delivers.

We think

Turn ideas into real, scalable solutions

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We plan

Solutions built on attention
to detail

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We deliver

Delivered on time, using proven methods

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We train

Gain the
knowledge
to work smarter

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We host

Managed hosting to optimise your tools

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We support

The backup you need, whenever you need it

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Need help in steering your service desk towards its digital future?
Get in touch with us.

Contact us