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IT service management, simplified

Meet the demands of your end-users with reactivity, self-service capabilities, improved collaboration and a straightforward UX. Built on Jira Service Desk, our ITSM solution offer leading features while ensuring a quick and secure deployment.

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Hit the ground running with ITIL best practices

With Jira Service Desk pre-configured workflows which are PinkVERIFY certified, out-of-the-box you can start integrating best practices for incident, change and problem management. SLA features and ready-to-use reports are at your disposal natively within the tool.

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Give your users an intuitive self-service desk

Let your users find answers themselves with access to a Confluence knowledge base. Powered by your agents, it can automatically suggest solutions to your users on a customizable portal.

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Asset Management and CMDB

The Jira app Insight grants total control over your assets. In real time, you'll know exactly what assets you have, where they are, who is using them, how they are configured and how much they cost.

If you already have an external CMDB that you want to keep, don't fret - use nFeed to connect your database directly to Jira Service Desk.

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Automate repetitive tasks

By leveraging automation - such as defining assignment rules - you can lighten the load for your support engineers and allow them to focus on high-level tasks.

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Ensure you meet your SLAs

As soon as you deploy Jira Service Desk, you can drive your service desk with clear SLAs that have an organized hierarchy (derived from Valiantys' technology). Jira Service Desk also allows you to create your own advanced metrics to track your customized SLAs for each client.

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Keep your clients informed during downtimes

With Statuspage, your users can go to just one page and stay informed of downtimes, incidents, and scheduled maintenances in real time. This transparency will reenforce trust between you and your customers!

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Our awards and accreditations

Award JSD

Valiantys was awarded the
Top Selling Partner for Jira Service Desk

by Atlassian several years in a row

SDI Gold Member

Member of
the Service Desk Institute


They trust us

We've helped hundreds of development teams deploy and adopt Atlassian tools. From training end-users, deploying Atlassian applications to integrating with Marketplace apps, our team of Atlassian certified consultants know how to provide the solution that fits your team's needs.

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Recommended reading

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