Discover what drives success for high-performing IT organizations
In uncertain times, I&O organizations must adapt to a “new normal.” This means taking a closer look at your IT service management (ITSM) capabilities across people, practices, and technology.
Forrester conducted an online survey with 649 respondents who have responsibility for ITSM initiatives in their organization to explore this topic.
Find out what high-performing IT teams get right to drive the right business outcomes in this exclusive report from Forrester Consulting that helps evaluate key drivers for unlocking high-velocity ITSM.
Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges.