MODERNISING COOPERATION IN THE DEVELOPMENT AND SUPPORT TEAMS
Like many firms, Boursorama’s first experience of using Atlassian products was with Jira. It was the IT team that suggested identifying a unified tool to replace the various solutions that sat alongside each other internally. With MANTIS for managing bug tracking and an in-house solution for tracking feedback from the development team, information was scattered. and cooperation complicated and difficult to track. The lack of a management tool for test logs was also problematic, and the need for a unified and more comprehensive tool had become urgent.
There were few options available that were up to the job and Atlassian’s solution quickly stood out. One of Jira’s contenders was the higher version of the existing Mantis solution, but a free test of Jira won over the team in just a few days.
Portfolio/Project Management Officer Chi Sang Tuong explains that Jira’s reputation was a reassuring and decisive advantage:
”Jira’s excellent reputation prompted us to test it, and certainly speeded up the decision-making process.”
It was Jira’s ease of use that finally convinced the team: the feeling among users after the test was both positive and unanimous.
The benefits within the IT department quickly became apparent. Jira was initially used to optimize bug tracking uniformly between teams, and then to manage test logs. Given the solution’s ease of use and the potential, project management was integrated into the software. Chi Sang explains that its usefulness among project managers is now well established:
”Jira helps project managers to manage better by sharing lists of actions and managing change requests.”
