Understanding the workload
Lost Lemon is a company that truly believes in its mission. They exist in order to provide services to agencies, especially within government, that supply social services. As technology to meet these needs can be expensive, Lost Lemon’s mission is to provide open-source and open-standard technology that can be adopted at a much lower price point, while still meeting all of the diverse and crucial needs of the customers they serve.
The philosophy of Lost Lemon is to actually make a difference. More than just delivering software or helping customers with technical issues, their goal is to really make a difference for people that need support in the Netherlands that support social causes such as healthcare.
Their aim is to be actively involved, and as Wim de Jonge, Delivery Manager at Lost Lemon explains it, “Beyond just making money, what we really want to do is to be involved in making things better, and to help our customers operate easily on a political, administrative, process, information, and technical level.”
In order to best meet the needs of their clients, Lost Lemon developers work in scrum teams with Agile sprints using Jira Software. Depending on the project, there are between 40-50 employees involved in software development spread out over five different product teams. There are also designers, testers, and developers. In addition, they work with almost 25 different consultants, specialists and project leads who implement the software solutions that Lost Lemon creates and act as liaisons between the company and their clients.
In order to understand the time spent on projects by everyone in the company, Lost Lemon uses Tempo’s time-tracking app to keep track of hours worked, as well as billable hours for their clients. It is an essential aspect of their business, allowing them to understand efforts made on specific sprints, and is vitally important to their ability to get paid for the work that they do.