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Support
Enjoy Atlassian technical backup on demand

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What you get when you partner with Valiantys for Atlassian Support

  • Delegate the administration of your Atlassian tools to our experts
  • Access our team of Atlassian certified consultants on demand
  • Guaranteed responsiveness to problems and incidents via multiple support channels and 24-hour coverage

Our reactive Atlassian experts help your team exceed users' expectations

  Discover our support offers
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Our approach

  • Get configuration and customization support for the full range of Atlassian products, versions and Marketplace apps
  • Get hourly support packages (e.g. a bank of 50h) or unlimited support
  • Choose between coverage during business hours or 24/7 support
  • Choose a service level agreement that meets your expectations
  • Designate your support contacts who are eligible to access the service
  • Contact our support agents via email, phone or the online support portal, and arrange screen shares and remote control sessions
  • Receive monthly service reports to measure compliance with SLAs
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The Valiantys difference

  • As a Platinum Solution Partner, we have direct access to Atlassian and Marketplace vendors' second line support
  • We have a fully dedicated support and managed services across the globe, solely focused on Atlassian tools
  • With over 100 Atlassian certifications held, rest assured you are partnering with genuine experts.
  • We are ISO 9001 and 27001 certified. It means we manage the security of your information with the highest standards and our quality management system improves continuously our services.

ISO Certifications
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233+ customers trust Valiantys Support
4 support centers worldwide
1,800 tickets on average per month

24/7 coverage

In just one year our Jira deployment has become enterprise-wide. The range of services available through Valiantys support has allowed us to keep growing. We can access emergency troubleshooting, advice and administrative tasks assistance.

Averil F. System C Healthcare