The bank chose to use Jira and Confluence to manage their ITSM processes. In order to be quickly operational and avoid managing the infrastructure, installation and configuration of the tools themselves, they called upon the Valiantys team to host their tools. The bank currently has both a production and test environment. The SSO was set up with a connection to the company's ADFS in order to meet their security requirements.
The company needed to know quickly if Jira and Confluence would be able to meet their critical requirements. They wanted to test the operational functionalities before taking the plunge of deploying these tools as their chosen ITSM solution. They received their starter server within two business days, which gave the company the space to take a test drive and make an informed decision. Subsequently, once the decision was made to continue with this solution, the servers were converted into Enterprise servers in just a few hours.
The company uses Jira and Confluence, along with over twenty apps, to power its many processes which are needed for over 3,000 users. The applications currently manage around 400,000 issues and 15,000 documents. Valiantys hosting allows them to fully outsource the monitoring of their instances, thus ensuring that the servers can support the large volume of requests and documents created on a daily basis.