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The financial services industry, a vital part of the global economy, has experienced significant changes due to various forms of economic instability.

The financial services industry has always been an early adopter of technology. In recent years, the sector has seen a plethora of technological innovations that are revolutionizing customer service and experience management practices.

The financial services industry is a constantly evolving and diverse field, driven by technological advancements, changing customer preferences, and regulatory shifts that mandate adherence to specific rules and guidelines.

Every year on the 8th March, all over the world, we come together to celebrate International Women’s Day. An opportunity to think, act and educate those around us to ensure we start from an equal playing field for the future of work.