Jira Service Management

Modern, flexible, affordable, collaborative, powerful ITSM, natively integrated with Jira for end-to-end DevOps process integration.

Deliver

Great service experiences fast - without the complexity of traditional ITSM solutions.

Self-serve

Connect workflows to your knowledge base to handle more pass-through tickets and use your team's skills for serious issues.

Connect

Track work across the enterprise through an open, collaborative platform.

Manage

Requests, Incidents, Problems, Changes, Assets. Jira Service Management does it all, on a unified platform.

Adapt

Use out-of-the-box ITIL best practices and adapt them to the way you want your teams to work.

Integrate

Leverage Jira Service Management's deep integration with Jira Software, Confluence, Opsgenie and Statuspage to fill the gap between Dev and Ops.

Everything teams need to deliver value fast.

Whether you’re just getting started, or looking to switch to a more fast, flexible ITSM solution, Jira Service Management comes with the features you need to unlock your teams.

untitled-2550--1650px-2023-01-28t160415.294-2048x1325

The right deployment for you

Talk to an expert

Atlassian Cloud

The solution preferred by 90% of new Atlassian customers. Forget your infrastructure and focus on business outcomes.

Data Center

Enterprise-grade, high-availability multi-node, behind-the-firewall version. The power of Jira for the largest distributed teams.

Self-Hosted

Total control of your application and configuration, on-premise, or hosted in a private cloud such as Valiantys Cloud.

100% focused on Atlassian and your success.

Industry Solutions, Templates, and Accelerators

Our broad library of pre-packaged and ready-to-use solutions will help accelerate the time-to-value of your Bitbucket solution.

Global Reach

With a staff of 400 experts all over the world, we have the bandwidth to support your most ambitious and complex projects.

End to End Customer Care

After go-live, hypercare and Managed Services ensure optimal tool adoption, ROI, and user satisfaction.

Ask Atlassian

They awarded us Partner of the Year 12 times, including Enterprise Services Partner of the Year in 2021 and Cloud Solutions Partner of the Year in 2022.

Case Studies

A Flexible Service Desk That Scales With The Enterprise’s Needs

Generali first deployed Jira in 2008, when Atlassian first released the tool, for project and risk management.

Merging worlds is custom work

This Fortune 500 electronics company needed increased team collaboration, visibility across projects and teams, and the ability to build comparable reporting whilst having a secure, up-to-date infrastructure.

With Jira Service Management, the average response time has decreased by 66% and time to resolution has decrease by 57%.

Yale School of Management

Related Resources

The Human Cost Behind the Cloud Bill – The Case for Better Developer Experience

Let’s start with a scenario you know all too well: your team deploys workloads across two, three, maybe even four cloud providers. You tell the board you’re avoiding lock-in, you’re increasing resilience, you’re using the “right tool for the job.” Great...

Why Mid-Market CIOs Are Redefining the Future of IT Service Management

The Mid-Market ITSM Reality Check For years, IT service management has been defined by enterprise platforms like ServiceNow, BMC Helix, and Cherwell, alongside lighter-weight tools such as Zendesk and Freshservice. These solutions have served...