Jira Service Desk

Modern, flexible, affordable, collaborative, powerful ITSM, natively integrated with Jira for end-to-end DevOps process integration.

Jira Service Desk

Jira Service Desk features

Deliver efficient IT services fast and effortlessly

Jira Service Desk provides ITIL-compliant IT service and support at a fraction of the cost and complexity of legacy ITSM solutions. Start quicky, deliver value fast, and improve continuously for new services and customers.

Jira Service Desk Functions
  • Deliver: Exceptional IT service that will delight your users and increase your agent's efficiency.
  • Self-serve: Connect workflows to your knowledge base to handle more pass-through tickets and use your team's skills for serious issues.
  • Connect: Interconnect your teams together on a single platform and get rid of organizational silos.
  • Manage: Requests, Incidents, Problems, Changes, Assets. Jira Service Desk does it all, on a unified platform.
  • Adapt: Use out-of-the-box ITIL best practices and adapt them to the way you want your teams to work.
  • Integrate: Leverage Jira Service Desk's deep integration with Jira Software, Confluence, Opsgenie and Statuspage to fill the gap between Dev and Ops.

Why choose Valiantys

100% focused on Atlassian and your success

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    Industry Solutions, Templates, and Accelerators

    Our broad library of pre-packaged and ready-to-use solutions will help accelerate the time-to-value of your Jira Service Desk solution.

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    Global reach

    With a staff of 200+ all over the world, we have the bandwidth to support your most ambitious and complex projects.

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    End to end customer care

    After go-live, hypercare and Managed Services ensure optimal tool adoption, ROI, and user satisfaction.

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    Ask Atlassian

    They awarded us Partner Of The Year 6 times, including Service Partner Of The Year in 2019

With Jira Service Desk, the average response time has decreased by 66% and time to resolution has decreased by 57%

Yale School of Management

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