Based on Jira Service Desk by Atlassian, for ITSM

ITIL-ready Service Management Solutions

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Jira Service Desk is the modern, affordable, collaborative and powerful IT Service Management tool today. Whatever the size of your agents’ team, your number of users, and the legacy systems you have in place, Jira Service Desk is the best foundation for your new ITSM strategy.

But a good IT Service Management solution is a bundle of software and services. The software needs to be customized and implemented. Discover our ITSM Accelerator, a pre-packaged solution with the right feature set and the services to facilitate the implementation and unleash the full potential of the Atlassian ITSM.

IT Service Management Accelerator

The best IT Service Management tools and customized services to get a faster Time-to-Value and a better customer experience


Why enterprise teams move to Atlassian's Jira Service Desk for ITSM

  • Cost-effective IT Service Management tool

    license cost 20% on average of legacy systems.

  • Flexible, easy to customize workflows

    that adapt to your way of getting work done.

  • Easy deployment

    thanks to ready-to-use configurations, means your teams can be operational in just over a month.

  • Compelling SLA features

    that empower you to be proactive in respecting your commitments to your customers.

  • Native integrations with Jira and the other Atlassian software

    There is one platform for your IT, development and support teams, scalable to your business teams: Marketing, HR, Legal, etc.

  • Simple and intuitive user interface

    whether you're an agent or a customer, it's easy to figure out the main functionalities in a few clicks.

  • The visibility you need across the DevOps lifecycle

    with the same platform - rather than just integrations - for superior DevOps processes.

  • Infrastructure that fits your exact requirements

    Cloud, On-Premise, Mission-critical infrastructure to manage a scalable ITSM software for today and tomorrow

2 4 6 %+

return on investment (ROI) - Forrester

7 0 %

savings (or more) over ServiceNow - ESG

6 1 %

gain in productivity - Forrester
legal info

8 5 %

SLA goals met 85% of the time - Forrester

2 0 1 9

Gartner Users' survey "Customer's Choice 2019" - Gartner

1 #

The #1 affordable ITSM solution - Capterra

Choose the ITSM Accelerator you need

pack essential
pack professional
pack advanced
Ideal for Small IT teams of multitasking agents who kickstart with ITIL and want to structure easily their processes and services with a maximum value for minimum investment thanks to a turnkey solution. Growing IT teams of companies where IT is partly critical to the operations, that have already defined ITIL processes but look for a way to structure and standardize them, measure productivity and efficiency. Geographically technology dispersed teams of companies where IT is a very critical component to business delivery, that look for resilient and scalable systems, “Shift Left” opportunities and better collaboration between enterprise governance, service teams, software development, and technology operations.
What you get
  • Quick deployment​
  • Cost-effective​
  • Resource-sparing
  • Quick deployment​
  • Integrated open solution​
  • Scalable
  • World-class features​
  • Fraction of the cost/legacy​
  • Maximum flexibility
Key Features
  • Incident Management workflow
  • Problem Management workflow
  • Change Management workflow
  • Service Request workflow
  • Customer Portal
  • Knowledgebase articles
  • Self-Service for customers
  • Ticketing SLA
  • Standard reporting
  • LDAP Integration
  • CSAT
Same as Essential and:

  • Advanced SLA Management
  • Major Incidents Communication management
  • UI Branding
  • KB articles validation process
  • IT Asset management
  • CMDB
  • Advanced reporting
  • Alerting management
  • On-call management
  • SSO (Option)
Same as Professional and:

  • Integration across workflows
  • Change calendar
  • Advanced communications management
  • Non-IT processes
  • SSO
  • Licenses
  • Project implementation​
  • Cloud Hosting
  • Support
  • Training
  • Licenses
  • Project implementation​
  • Cloud Hosting
  • Support
  • Training
  • Licenses
  • Project implementation​
  • Cloud Hosting
  • Support
  • Training
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The best of the Atlassian suite and apps in one solution

jira service desk    confluence   opsgenie
statuspage      atlassian marketplace

 See the tools in action

About Valiantys

Valiantys is the leading Atlassian consultancy firm in North America and Europe. We accelerate business transformation by digitizing processes and modernizing teamwork, using Agile and Lean methods, and Enterprise Service Management. Our Atlassian technical expertise is unparalleled and we support our customers in all their software projects. Because teamwork requires more than just tools, we help them bridge the gap between their applications and strategic practices such as SAFe and ITIL. Our 200 collaborators in 7 countries have already helped more than 5,500 customers improve collaboration and productivity.

To learn more about us, visit

Cutted Triangle

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